The Hamburg Hotel

I nice and friendly hotel

Terrible. When came back last Tuesday night, sewage in tub and toilet. Room smell was aweful. Had to move to different motel. Cost me more money. Moved to comfort inn in Hamburg. Better by not by much.

The first room that I was given smelled like cat litter it was disgusting and the second room I was given was very rundown and outdated. The shower had mold on the walls, and the room smelled very musty and old… The carpet had several snags and loose threads all over and it just needed updating.

Good hotel and location, but it was not easy to get luggage in the side doors because of all the loose rocks on the brick path to the side doors from the parking lot.

Housekeeping failed for two days to clean room and supply clean towels. Had to ask twice before action.

The person at the front desk was kind and helpful. The place is well maintained and very clean. Great value!

The receptionist was amazing she alone would make me want to book again! Very friendly lady. The room was clean and had a medium sized fridge in it. My kids loved the pool it was perfect size. I didn’t use the exercise room but it looked nice. It is pet friendly and there is a fee but it is not bad at all! (We had our dog) The parking lot was lit up nice and had cameras watching around the building. Overall if I was in the area we would stay here again for sure!

This is the first time I have ever booked via web. It was so easy and check in was a breeze. Also, this was my first time at the Quality Inn. I will book this Quality Inn the next trip I take to Hamburg NY. (Family in area. Visit once a year) AA++ for the whole experience.

There was black mold in the bathroom and there was never anyone at the front desk. Could not change rooms as the hotel was books. The bath soap smelled like dead fish and dried out my skin.