The White Swan Hotel Halifax by Compass Hospitality

DO NOT USE THIS HOTEL ...booked a room in Feb for a stay on 3rd July and received confirmation of booking . On the day of our proposed stay , I contacted them regarding parking. I was then informed my booking had been cancelled and they had contacted me . This was not true . Beware !!!

Noisy ( 4/5am woken on both nights with noise from the hotel basement- not street noise ) dirty room - filthy cushions and valance on the bed, cobwebs, dirty mug and glass. Disappointing breakfast. Staff trying their best - no management on site apparently- and obviously used to fielding the same complaints with platitudes but no action. Very dingy gloomy dark room (106).

We arrived in the afternoon to be told our room wasn’t ready so we went out for the day. We arrived back went to the room and there was no signal in the tv. I went to reception to report it to be told there’s now tv in the whole hotel. I don’t know why we didn’t get told this on arrival? (Twice!) I asked for a refund so we can go to the premier in , the staff member agreed that we should have gone there as it’s much better! He said he couldn’t do the refund, we had a smart tv but with a universal remote, I asked for a room with a proper remote and he refused and said they all have this universal remote (ok, like you throw away the real remote and spend money to replace it with an inferior remote!). So I’m sat here wanting to relax after a long day having to leave a bad review instead. STAY IN THE PREMIER INN!!!!