Our request for early check in was accommodated on arrival around 1:00 PM by Hana who was also very pleasant, cheerful and helpful throughout our stay The Pre-room Check by head of household is either non-existent or lacking in due diligence as the first time we used the toilet it did not flush & we noted the sink did not drain. On arrival back later in the afternoon, Hana assured us all was fixed. Unfortunately for the balance of our two-night stay, the toilet often required multiple flushes to dispose of the waste and the sink took some 90 minutes to drain out after use. Then there was the lack of working lights – we noted the light next to the desk had a broken light bulb which had obviously been broken for weeks (See Photo’s) Dish plates and mugs were left in the cupboard dirty and required washing before use! Cupboards were very sparse with only two drinking glasses and two wine glasses Add in the fact that the washroom mirror has lost backing all around the edges and the desk edging has separated leaves a totality of maintenance issues that are unacceptable for guest to have to endure in a Marriott property The bed was most certainly not the “Heavenly Bed Standard Marriott Bonvoy mattress” promoted my Marriott, but some cheap, substandard knock off! We endured two sleepless nights and the accompanying sore back and body aches that result from sleeping on a rock-hard mattress that resembles a concrete floor that has absolutely no give & zero comfort! While Marriot corporate officers & vice presidents are preaching that all Marriott properties are “fully open”, this property is the exception. This property has still not resumed the evening Social Hour…… Breakfast is a grab and go and there is still no sign of the pre COVID buffet multi option breakfast fare one expects from a Residence Inn One positive is the property does have a nice outdoor patio and fireplace and is well situated to shopping and restaurants However, there are also many other hotel options in the vicinity which we will most certainly choose from on our next visit to the area
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