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Beaytiful onsen. Excellent service. Superb food. Serene environment. Good for relaxing holidays.

我住過日本最差的温泉酒店！！！而且還是價格最貴的。應該是Tirp推薦的最差的酒店，中間存在什麼勾兑不得而且知？設備設施陳舊不堪，老化現象嚴重、房間內瀰漫著濃烈的刺鼻黴味、讓人巨烈的咳嗽且難以入睡。Tirp上標註的酒店聯繫電話根本沒有人接聽！到到酒店也十分不方便，接送賓客根本沒有禮貌完全一副無所謂的態度。與我前一天住的酒店天壤之別。除食物尚在線的外，我將授於此店最差稱號。總之Tirp在App上強推的酒店是極不友好的惡劣行為

Let me reiterate by saying it’s really unfortunate that I can’t give this establishment a 5 star review all around because the staff, service, food, message treatments, view, general etiquette were all 5 star caliber, especially the staff. However, room cleanliness is a big deal and our room was not only dated, it was dirty and just not taken care of, which is shocking in Japan where everyone takes so much pride in making sure everything is clean and set up. Splatters on walls, dusty corners and air conditioning vents, mold smell, mold in the shower and around doors/windows, dirty uncleaned private onsen on our balcony, I can go on…I know it was a hot time and there was moisture in the air but when we complained, they came in and bleached the shower walls and then everything smelled like bleach. Major upgrades needed and a better cleaning staff. On the bright side, Breakfasts and dinners were Michelin star caliber, staff was on top of it and extremely attentive but for $650/night, I was hoping for a clean nice room with a clean onsen pool to actually want to go into.

We were treated with great hospitality in this onsen hotel. It started from great shuttle service pick up from Gora station and the welcome tea. Our room has an amazing view of the mountain around us. The private onsen has a perfect temperature and well maintained. Their breakfast and dinner are very nicely made and always delicious. The staff are very responsive and always so courteous. We really enjoyed our time there.

This is where you want to be if you want to experience top tier hospitality. It is the best place I have stayed at in Japan. First of all, the amenities are miles ahead of other places. A lot of hotels offer free amenities but I often don’t use them because their quality is quite bad. But this ryokan truly separates itself from the other places. The amenities are great in quality and variety. This is truly a place you can come with just a change of clothing and nothing else. There are 3 public bathes for male and 3 for female. But they are often quite empty because there are only around 20 rooms in this ryokan and each room includes their own private bath with amazing view. The rooms are traditional, spacious, and comfortable. The meals are carefully arranged for both taste and nutrition. They have a private elevator to and from Sounzan station. They also have a shuttle bus to and from Gota station. Everything about this place is great. It is one of those places where I give a max rating and it make me think hard before giving other places a similar rating. Simply tremendous place, beautiful people, and amazing atmosphere.

Impeccable service and childfriendly Hotel and service was amazing, insanely child friendly. Traveled with 18months and while this a luxury hotel and made us feel like royalty they also hade everything planned for our kid from baby yukata to baby bed at the kaiseki dinner.