My stay at the Purple Lotus Hotel was wonderful. This is a new and very clean hotel and my ”Junior Apartment” was very clean, comfortable, spacious (living area with kitchenette and sperate bedroom), and affordable. The free breakfast had a lot of different food items from which to select and was delicious. I also had dinner in the hotel restaurant for two evenings which was also very good. But the best part of my stay was the customer service. Prior to my arrival, the hotel staff arranged a car service to pick me up at the airport in Hanoi and bring me to the hotel. After my stay at the hotel I planned to go to Ha Long Bay (a beautiful UNESCO site) because it's not too far away. Again the hotel arranged my car service transportation to Ha Long Bay and then also from Ha Long Bay to the airport in Hai Phong. They coordinated pickup times and locations with me even two days after I had already checked out of their hotel - it was the fantastic staff at Purple Lotus Hotel that made my travel plans a success and my stay in their hotel a great experience!
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