파크 인 바이 래디슨 팰리스(Park Inn Palace, Southend on Sea)

Cleanliness of room was unfortunately not great. There was hair in the shower and dust everywhere. Charger for shaver was not working and the table light was not working. There was a room phone that was not connected so I had to phone reception using my mobile when I wanted additional pillows. Bathroom door did not close properly. There was no handwash or hair conditioner. Website states there was a vending machine when there isn’t .

The Hotel’s location is excellent, the Hotel was cold as only a few guests staying. There was no milk with our tea & coffee on our first day.

Great location and some good aspects. The reception was responsive to complaints. However house keeping was poor and the carpets really need changing. The hotel has some good points.

Superb reception staff and very compassionate about the situation.

Lovely hotel and staff and the breakfast was lovely and was overlooking the sea and pier

Air conditioning was not working , which was bad because the whole reason we booked this hotel during this heat was for some air conditioning, but staff were nice and gave us a fan but we were still abit annoyed The door key was not good kept taking ages to work ,

Terrible. We had a bad experience and the only good thing was only one night. The room was in a state. The AC was not working, the safe was broken with no numbers on it as the front page was taken off. The bed was squeaky. My partner was upset that she called the reception and asked to be moved. We were moved to another room and as we entered the room the window was left wide opened as if someone had just left. The tea spoons were filthy, the toilet seat was broken. I will not recommend this hotel to anyone. It was a lot of money for a room like that. This place need some renovations.

The heating is broken for the whole hotel, the bathroom extractor fan didnt work ,the TV didnt work properly, the corridor smelt of vomit, the room was cold, this is after they have moved us from the first room that they put us in that was worse. We asked for the room to be refreshed, that didnt happen apart from putting extra milk/coffees in. The carpet throughout hotel is stained, I feel sorry for the staff here...Radisson seem to have deserted this place

Location was great and very convenient for beach and shops, but room was cold, TV reception was bad, Shower kept running from hot to cold,