Previously had many happy stays at HOP when under past management. We had booked a 3 day gourmet break costing £1,140.00. On this occasion we stayed for just over an hour and left. We had booked into "best" room. We could not open balcony door. We both had to shoulder it. An outside light had fallen off the wall exposing wires. Water had leaked in through bi-fold doors lifting floor boards. We reported these faults to reception and a member of staff agreed with the problems. We waited an hour in reception hallway to see if another room was available. I then noticed that water had leaked through hall ceiling causing staining and wallpaper to peel. We decided to leave and I was told I had to pay the full price by the receptionist. The manager/owner Jeremy Michael Vincent was called. When I complained about the state of the room he said he was in it the day before and it was absolutely fine. He was very arrogant and far from gracious. Eventually, I offered to pay for one night, which was the offer I had previously made to the receptionist. However, eventually I paid £562.50 for a one hour stay. When we left and were in the car park, we were approached by two different guests who had heard of my complaints in reception. One had complained about the bed and was unable to sleep. The other, who like us had stayed before the new management, said they would certainly not go back which was a shame as they had always enjoyed their stay before the new management.
번역