엑세 갈레리아 만 깅(GH Galeria Hotel)

The hotel front desk rep Karen put us into a room that they said was an upgrade but bathroom sink and a/c was broken. So Karen said for us to speak to the manager Angele at 7 AM but she never showed up in the morning. We went downstairs and spoke to rep Anthony who said manager would be in at 10AM since Karen gave us the wrong information. We asked if the hotel could offer us a free breakfast for our troubles since that is what Dayanna said that she could offer the next time we booked at this hotel. We came down at 10 AM and Anthony said manager Angele was in a meeting and never told us. So we spoke to the manager Sylvia who offered no apology for reps lying to us and putting us in a broken room. We were light headed from not eating breakfast but Sylvia didn't care and said she could speak to her boss. She had nothing to offer except a change of rooms and said all she could offer us was a free lunch and next morning a free breakfast and that was it, like we were beggars or utter trash. We felt like we were not guests and we decided to leave that same day. At checkout, the hotel reps Dayanna and Anthony tried giving us cash even though we paid with bank card. We also noticed that the cash was less than what we paid. Horrible scumbags, will never stay again. They are liars and scammers and the rooms are old and moldy.

客户和前台態度都不錯，酒店位於瓜亞基爾老城區，周邊基本上沒啥，不過離江邊散步地方近，離市政廳和蜥蜴公園近。不過我沒啥興趣去，周邊比較破舊 不太安全，最好不要出去。住了兩晚還是換到富人區 商務區那邊去了，更安全 繁華，旅遊不推薦住這邊。

地段很好，房間比較小。有門禁所以還是挺安全的。早餐不好吃。

El servicio es muy bueno y la atención del personal excelente

隔音很差，挨着大街，整晚都有車輛和摩託車的聲音。沒有拖鞋。咖啡好喝，酒店裝潢不錯。位置不錯但性價比不高。

非常感謝 非常滿意

一般般的酒店吧

This is a very nice hotel. I enjoy baths so having a functional bathtub is important. The food is excellent and was happy to see the brunch is no longer so expensive. I have stayed there at least 8 times but not in the past year. The room your company put me in was on the first floor which was upsetting at first but it was still reasonably quiet which for ecuador says a lot. Overall I was very happy with everything although have never used the athletic facilities.

Friendly staff. Excellent breakfast menu. Excellent location.