시크릿츠 파파가요 - 어른 전용 - 올 인클루시브(Secrets Papagayo Costa Rica)

The place was beautiful. The food they served was so good and many choices throughout the day.

Room was clean, modern, comfortable. Service was really wonderful and enhanced our stay here - it makes such a difference when people are nice to you when you are away from home. There were plenty of excellent food choices for us (one of us being a vegetarian). The hotel has a "normal" side with bars and poolside music, as well as a "quiet" side near the spa without the music...so it was good to have the choice of vibe to sit in. Altogether its a really well run hotel: one we were pleased to have stayed in and one we would definitely return to.

I really enjoyed staying at Secrets. The staff is amazing and the accommodations are above average. Will come again.

Pros: excellent service, beautiful setting, luxurious and semi-private bungalow-style accommodations, tasty drinks, Adrian at the pool/beach bar, and fun entertainment team. Cons: with the exception of the teppanyaki-style dinner and pool/beach bar menu, the food was not up to par for a resort of this caliber. Desserts were underwhelming and tasted stale and dry; and the notes and special instructions for room service order were never followed properly.

The hotel is closed to airport 20 - 30 mins away. And all the services are great , they have spa message which is great!

房間乾淨。我們住的房間直麪大海。也有的房子在山丘樹林中，根據房費決定。由於地理位置優越海水很平靜沒有浪。適合浮潛皮Kayaking 運動。有多個歺廳，大家最喜歡的是Seaside restaurant, 有非常好吃的海鮮和牛排。

We stayed for 11 nights in December and there were areas that were excellent and others lacking. The resort is low key and spread over the hillside, they do have shuttles running non stop, but if you don’t want to wait and ride be prepared for hilly walks. Definitely bring mosquito spray. Ocean access in a very calm bay, mix of sands but not used much, beach is public so be aware. Wait staff and bar staff were amazing special mention to Armando in portfofino restaurant and bartenders William and Ronnie. Entertainment crew was great really enjoyed the water aerobics. Food at specialty restaurants Portfino-Italian, Himitsu-Asian, Aqua-lighter meals, was all very good. Seaside grill was disappointing, protein over cooked, sauces and sides as ordered were missing and service lacking. Buffet okay. Grounds very well tended. Con’s, property is showing age in areas. The hot water system at peak times 3-5pm daily could not keep up with demand. Was also smell of sewage some nights. Our a/c unit malfunctioned and leaked water. It was repaired quickly but we did lose a night of sleep as it broke overnight. Housekeeping was inconsistent. Lounge chairs in spa area need replacing, many had broken welds, rust, and should not have been in use. Resort is in isolated area so don’t expect to walk to amenities, not a negative, but important to know and be aware driving can be an issue due to the highway you need to access to get to volcanoes and other sites backing up badly morning and evening.

The staff was so friendly and accommodating. They were so happy to have us there at their resort and made our trip relaxing.

Absolutely gorgeous property and friendly staff and food was above average. Unfortunately, everything else was a miss. Beach is pretty much none existent unless you like 'muddy' sand. Mirky water and jetskis flying around you and smelling like gasoline fuel. Getting around was difficult, if you have leg issues look elsewhere. A lot of uphill and downhill, you pretty much have to take a shuttle from your room to the main areas and sometimes waiting 10 to 15 minutes for a shuttle. Most things s above and beyond your included cost is expensive, but we already knew Costa Rica wasn't one of the inexpensive destinations. As a high end Secreta brand, small thing s we are use to from other brands of this caliber was it included in this resort ie. Transfer to airport is extra, really? Top shelf alcohol, unless you pay for Preferred status, I despise this mentality, people who can't afford that extra gets push to the back of the line like restaurant reservations. Tipping, we come from resorts that cost the same that has a no tipping policy, tipping creates favoritism again, level the playing field, this works sooo much better. Costa Rica is a absolutely gorgeous country, the excursions is where it's at to experience the country, unfortunately this resorts falls short of a few things we are used to in this category of a higher end adult all inclusive. Too bad, We really wanted to love this resort.