Hotel Real de Castilla Colonial

Reservamos 2 noches. El 1er día nos escribieron para confirmar y confirmamos, dijimos que llegaríamos solo la 2da noche por imprevistos, pero que sí llegaríamos. Respondieron que no había problema, que cobrarían las 2 noches y nos esperaban. Al día siguiente volvieron a escribir pero estábamos en carretera sin señal. El llegar, de noche, nos dijeron que la reserva se había cancelado "por no confirmar" cuando el día anterior confirmamos, cobraron las 2 noches y dijeron que nos esperaban. El gerente fue falsamente condescendiente, tanto que resultaba molesta su actitud de falsa empatía. En algún momento cuando le dije que había hablado con él por chat, dijo que había sido con el sistema, que el sistema me había cancelado y que si quería, hablara convenciera al sistema. Su tono excesivamente amable mientras decía todo eso, resultaba insultante. La zona no es ni segura, ni bonita, estuvimos afuera en la calle tratando de resolver algo, 'por seguridad' cerró la puerta del hotel y nos dejó afuera. No hizo el más mínimo esfuerzo por recuperar nuestra reservación QUE YA ESTABA PAGADA. Según él, debimos responder el 2do mensaje para conservar la reserva ¿En qué sistema cabe eso? Habíamos confirmado el día anterior y nos habían respondido que nos esperarían. Enviamos capturas de pantalla a Hoteles.com y estamos esperando el rembolso.

The staff was great, and the food was great. I liked the cleanliness of the building and the proximity to culturally significant areas of the city.

The staff was very helpful. Victor was helpful getting us a taxi and horse and buggy ride. Gave us great info on history of hotel. Also places to see on our walks. Thanks 🙋‍♀️

Nice hotel that satisfies the basic needs to stay in downtown Guadalajara, close to attractions and dinning. Easy to get around. Beautiful and kind people. Thanks H. Real de Castilla.

staff was very friendly & rooms are simple & clean. great location

Great historical location Kind employees Secure place, low water pressure. Good prices!

This is place is one of the best.. it's clean and Victor was always there to check if everything was good.

When arriving our room mid day the room was decent. We dropped off our bags and left for the afternoon. When arriving at night the room smelled disgusting like a plumbing issue. When going to the front desk I noticed the lady and her first comment was that room always has a smell issue. She refused to move us room and if we did we would be charge a difference. She offered to put Clorox in the restroom, which was ridiculous. She then lied to the manager and stated the room didn’t smell. She was very unprofessional and wouldn’t recommend staying here either.

Great historic property in the heart of Guadalajara Centro. Our room and bathroom were a bit on the small side, but the AC, hot water and other amenities were all great and the hotel was an excellent base point for exploring the city on foot and by car. Loved that it was a historic location. Restaurant offered solid basic breakfast options to start the day. A bit more personality in the rooms (decor) would go a long way 😉 but definitely would stay here again for the value.