The premium suite I reserved, was not available when I arrived. They had rented it to someone else. I had even taken the extra step of having an ******* agent call the property to verify that the "one of it's kind" room was for certain booked as my room. The hotel was full and no other suite rooms with a jacuzzi were available, so I had to stay in a dark, run down room with very old uncomfortable mattresses all in one room instead of having a separate room as expected for my guest. The bathroom tub/shower was broken/inoperable jacuzzi with grime in the cracks and around the broken jets. The towels were stained and frayed.
I was just staying over to fly out the next morning and did not have an opportunity to find other accommodations 2 days before Christmas.
I am Very disappointed with Hotel Francis and the condition of their rooms.
I have stayed many times in the suite room and it is so bright and cheery with great amenities. This is by far the worst experience I have had there, and have no intentions of will booking again and take the chance of have that experience again.
번역