호텔 아르크 엔 시엘 그슈타트

We have not stayed in the hotel, but dined in the restaurant. We have been coming to Gstaad for more than 40 years now and from time to time we have dinner at Arc-en-ciel. The food itself was good, but the service is a disaster. It started when we politely asked for another table because it was very warm where we were seated. The managers spoke "too warm, too cold, it is never good". That's not exactly what I expect if I ask like that. On the menu it clearly indicates that the dishes come with a choice of fries, rice or rosti AND vegetables. The vegetables were not there, so we asked them, thinking they were forgotten. However on the invoice they had added it as "extra" and charged, whereas it was clearly on the menu. The most annoying thing however was the toblerone mousse which they charged for a higher price than what is indicated on the menu. In proper English one would call that "cheating". We will think again before visiting the restaurant of Arc-en-Ciel again. There dozens of other restaurants in the area where service is much better.

My room was located at the side of the hotel, overlooking the river. It was delightful to open my balcony door and hear the sound of running water filling my room (to be clear it was the sound that came into my room, not the water itself). Inside, the room was spacious and had a style sitting somewhere between Scandinavian and Swiss alpine. The hotel is on the edge of town and provides ready access to the surrounding countryside, including a pathway by the aforementioned river. I had both lunch and breakfast at the hotel restaurant. The food and service were good and there is a nice outdoor area to dine in, weather permitting. All of the staff that I encountered at the hotel were professional and welcoming. All in all, I had a very pleasant stay in charming Gstaad.