We went there for a weekend with friends to relax. We booked one of the weekend packages. When we arrived it occurred that rooms are placed at attic and have NO AIR-CONDITIONING (with 30 degrees outside it was not possible to stay there longer then 5 minutes!) When we claimed, very unpleasant manager asked told us that it is written on the web page that those rooms do not have A/C. Of course it is not written – NO air-conditioning – just it is not on the list of the room equipment. We had to pay additionally to switch to different room. One more word about the manager – when we came to talk to her, in a very rude way she told to my friends tat she will not talk to them before they put their masks on. Of course it is obligatory and they should have them on, but: 1. Other guests around us were not asked to put masks on !, 2. She really did it in a nasty way. As they left their mask in a room, they had to buy it in a reception – 15 PLN for a disposal mask! This event ruined our weekend mood, and we did not spend truly nice time – despite the SPA, swimming pool area is quite nice. Also the trea**ents were very good qulity. The SPA and restaurant staff was very pleasant and helpful, and the chef prepared for me vegan meal from outside of the menu, when I asked for. Also, when we wanted to eat lunch and there were not free tables in the restaurant, we asked if we can sit on the patio – they agreed but we had to pay 10% more for a meal! During the checkout when we asked for the details of additional payments we found out that they wanted to add to our bill some alcohol that we didn’t buy – all restaurants bill we were paying immediately. Overall nice hotel and the experiences could be very pleasant, but it was not due to behavior of the manager and the funny additional cost here and there, that were unnecessary when we left there over 4000 pln for a weekend stay! I will not come back there and will not recommend to any of my friends.
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