그린캐슬 Greencastle Plaza 근처 호텔

I had booked a room for my stay months ahead of time, got the confirmation email, and was set. When I arrived to check in on May 31st, the front desk worker told me that the hotel could not honor the reservation I had as it was for the weekly rate, and I had only booked for 4 nights. They forced me to cancel that reservation (that the Wyndham website ALLOWED me to make) and rebook a room - this added $200 to my original price. When I called Wyndham later, they told me that the hotel was not within their rights to not honor the reservation I originally had, even if it was a website or booking error. I had a confirmation number and had been booked for months. They opened a Customer Care ticket against the hotel, saying they would handle it. When I checked on this a day ago, they said that the hotel had told them they were trying to get me to call to handle it, though they never said anything to me. I am currently getting the runaround from them as they won't tell me when the general manager will be in when I do call, and the times they say that this person might be there, they are not and they are ”not sure” when the manager will come in. How do you not know when the manager will be on site? They said they would have them call me. This has also not happened. What a joke. Besides that, the room was terrible. For $95 a night I am not expecting a palace or even a super nice room. But my door barely shut/locked and I was on the first floor. The seal around the door was broken, so both light, bugs, and weather all came into the room. I was dealing with spiders all weekend. My shower had huge holes in the tub, and when turned into shower mode, only half of the water came through the head - the rest still came through the faucet. There was no hair dryer, and the vent in the bathroom didn't work. There wasn't even a clothing bar to hang anything up if I wanted to. Go somewhere else. This place is absolutely misrepresented in the photos online, and is really falling apart. The parking lot is pothole city, there's a huge dumpster currently blocking several spaces, and there is no ice OR vending machine. There's hardly a breakfast offered, and they do nothing about noise from other patrons if you complain. I will definitely NEVER be staying here again. They have officially lost my business. Spend an extra $10-15 a night and go to Super 8 or Red Roof or Econolodge if you are going to Cloverdale.

We needed a place to stay last minute due to I 70 being shut down. Jacob did a great job at not only getting us a room but also giving us alternative directions to Richmond. In addition he gave us information on a way to cancel our reservation that we could not make due to the I70 shut town. So after a crazy day with hours on the highway Jacob was wonderful and went above and beyond. Thank you so much for wonderful customer care.

결혼식 파티를 위해 cpl 방을 예약한 다음 도시에서 내 결혼식 파티에 대한 가능한 그룹 요금에 대해 관리자와 이야기할 생각을 했습니다. 그녀가 이메일이나 전화를 통해 응답하기를 기다리는 동안 나는 계속해서 추가 방을 예약해야 할 수 밖에 없었습니다. 이제 객실 요금은 관리자와 이야기하기 전에 예약 할 수있는 것보다 80% 올랐습니다. 다시 예약하는 동안 매니저에게 이 사실을 알렸을 때 내가 얻은 것은 미안하지만 할 수 있는 일이 없다는 것뿐이었습니다. 20% 할인입니다. 그들의 무능함과 의사 소통 부족으로 인해 여기에 머무르는 데 상당한 비용이 들었습니다.

酒店外面的環境非常漂亮 房間也不錯 早飯OK 前台送了我一瓶水 在美國一些酒店不送水 免費停車 床很舒服 環境安靜

나는 일 때문에 마을에 있었고 호텔에서 많은 시간을 보내지 않았지만 호텔에 정말 감동했습니다. 욕실은 넓고 편안했습니다. 침대는 굉장했습니다! 나는 아침 식사를 시도 할 기회를 얻지 못했지만 멋진 냄새가났다. 다음에 나는 마을에있을 때 기꺼이 다시 여기에있을 것입니다!