I returned to the Springhill Suites during a recent trip to Great Falls. I last stayed here in 2022. For the most part, everything was consistent with my past experience. The Springhill is probably still the best hotel in Great Falls. And it should be with the rates charged. $300 with taxes and fees is very expensive for a limited-service hotel. Besides being newish (the hotel is older than it looks) the best part is the location. Downtown is about 15 minutes by foot. Some rooms even have balconies overlooking the Missouri River. Just be mindful that the railroad tracks in front of the hotel are in active use. The last train I heard was close to 10 pm. When trains do come, they are extremely loud. Staff were likewise excellent. Polite, professional and welcoming. Public spaces and my room itself were clean. Even on a Sunday evening I saw maintenance or housekeeping staff cleaning public spaces. The gym was spacious and well-equipped. The pool and hot hub were also fairly large. Unfortunately, there's no bar. That is unusual in my experience as every Springhill Suites that I have ever stayed at has either had a bar or sold beer and wine in the market. The hotel has a beautifully landscaped and gardened patio. It's too bad as drinking a glass of wine out there on a summer evening would be perfect. As a Marriott Bonvoy Ambassador, elite status recognition was inconsistent. While I did get points and a market item at check-in as well as a fourth floor river-facing room, I wasn't upgraded to a balcony room. I would have preferred a balcony room. Also, none of the preferences on my reservation were fulfilled. The breakfast was the only real unacceptable part of my stay. No fresh eggs of any kind. Just prepackaged breakfast sandwiches of the kind that you can buy at a grocery store and some sort of kind of quiche. Nothing was labeled. There also weren't any fresh berries, despite an oatmeal and yogurt bar that had signs encouraging you to add the berries to your oatmeal or yogurt. If I'm being honest, you can get a better breakfast at the Starbucks and McDonald's 2 minutes away. I also didn't see any local newspapers in the lobby. All things considered, the Springhill Suites is pretty typical of a newer Springhill Suites. Staff and the location are great. The lack of a bar or beer or wine in the market is disappointing and means the hotel is losing money from guests who go elsewhere to spend money. I will almost certainly return as Great Falls doesn't have any better hotels.
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