JW 메리어트 호텔 그랜드 래피즈(JW Marriott Grand Rapids)

We have stayed here several times and always enjoyed ourselves! The staff is friendly and very responsive to all needs.

The steam room has a lot of mold in it. The room had a refrigerator that made a loud noise that kept us awake. Dinner was delivered cold twice ( got compted because of it so that’s ok ) the spa was ok but the person giving me my treatment gave me his life story which was not conducive to relaxing. They say it’s champagne in the spa but it’s actually cheep Prosecco. Still tasted ok though. Staff were really nice.

The room was very outdated and small. The orange carpet was coming up all over the room. The bed was hard and feather pillows were very flat. Shower had hair in it and overall small bathroom. Apparently need reservations for breakfast, we didn’t know ahead of time. Overall not worth the money spent

The elevators were a huge problem. Two of the 4 were completely out of order. The one we used, was making a very loud grinding noise, and shaking back and forth while we were on it with about 8 people total. Then, it wouldn’t stop. Thankfully someone in the 19th floor pressed the button to get on and we were finally able to get off. We all thought we were going to die. It just kept going up and it was terrifying. When we reported it and told the front desk, they barely apologized and didn’t seem to care. I will never return to this hotel. It is expensive and supposed to be one of the best. I will take my business across the street to the Amway Grand.

We had a great stay at the JW Marriott. The facility is extremely clean. The view from the hotel is great. The service personnel were helpful and pleasent.

The entire stay was absolutely perfect. The food was excellent, the room was great and the staff were warm and friendly. Would highly recommend...

Gorgeous hotel, beautiful river view, the woman who checked me in was lovely & personable. I will definitely return!

at $350 per night with a breakfast, I expect quality pillows and a hot buffet. Pillows should have been replaced years ago and the breakfast buffet ($50) was cold and awful.

Good view of the river. We were walking disrnce from everything we wanted to do.