This hotel was a real let down, we had researched lots of hotels in Corfu and saw lots of positive reviews for this one. It was poor from the beginning. We arrived and were greeted with cold flannels and asked if we would like to check in, have a welcome drink or have lunch. We opted for lunch as we had been travelling with our young daughter and she was getting hungry. We were provided direction to the buffet to find out it wasn't actually open so we went back to the staff member who appeared to not know the opening times of the buffet, shrugging at us and then asking if we wanted a drink instead. She took us for our welcome drink and took our passports over for check in whilst we had our welcome drink. We waited for around 10 minutes to have someone provide us with a drink. We were expecting someone would let us know we'd been checked-in and have passports returned etc. but were left with our drinks and then had to follow up after no-one returning. This theme continued throughout our stay, long waiting times for any service and poorly trained or just disinterested staff. We went to the infinity pool, being some of the first there, we were asked by a waiter for our drinks order then waited over an hour for the drinks to arrive (2x coffees), it was then a 45 minute wait for water, if you approach the bar you may get served or you may get turned away. There was a very rude member of staff at the infinity pool bar also, commenting on our "poor choice" of drinks, swearing when dropping off drinks, no one came to collect glasses so my wife stacked up our cups to take to the bar when we're left only to be complained at for stacking the cups by the staff member saying to her "why are you stacking these so high, you should be stacking your cash instead". After receiving no pool service for a long time my wife approached the bar and was told "let me take your order so you don't cramp up my bar". This service extended to the restaurants by the infinity pool also. We went to one of the restaurants at lunchtime and waited 25 minutes without being served, not even asked for a drink, we watched people being given the wrong food, asked their orders without being given menus and we ended up walking out. We tried another restaurant at lunchtime the following day, only 5 other families and a couple there, same story. Got given a drink then just left for over 20 minutes, staff around clearing tables etc. but just avoiding eye contact. We again ended up leaving and giving up with lunch in the restaurants entirely at this point. Evening drinks are hit and miss, you may get served quickly or be waiting excessively long wait times, again getting turned away from the bar if you approach. The resort itself doesn't feel 5*, cracked concrete everywhere, broken and unsafe tiling, sunbeds on grass which becomes boggy and muddy, maintenance work taking place during breakfast rather than waiting once breakfast time is over, old food and cups left around the site
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