더 풀라턴 파크 호텔(The Fullarton Park Hotel)

This is the worst experience in my life, I booked that hotel online and paid GBP$40, I arrived at midnight and missed 8pm manual check in time while I didn’t receive e mail for auto check-in! no staff inside the hotel, no one reply the phone nor door bell ! The temperature at that time drop below zero degree and the booking website staff couldn’t contact them. Even if u could check in, you could not go out at midnight as you couldn’t come back again and die in cold temperature outside ! Ignore request for refund! No one will help u if u have problem in midnight! Eventually, no reply not refund after 14 days , while trip.com customer service provided good follow up for me .

The food on Mother’s Day was the worst thing I’ve ever tasted in my life!!bits were cold,bits were mild and other bits piping so must be reheated microwave food,customer service was rubbish as well never took the drink order for ages,waited ages on the drinks and then when food was delivered 1 of the party of 6 had been forgotten and had to wait another 5 minutes for it to come! To top it off all mothers get free champagne and we had 2 in our party and weren’t offered nothing I will never return here ever again

DISGRACEFUL CUSTOMER SERVICE! DONT BOOK FUNCTIONS HERE!!!! I booked and paid deposit in January for my son’s 18th birthday. Was clearly advised in the hotel when paying that the balance was due a couple of months before the party at the end of June (so end of April) … was given receipt of payment with no paperwork telling me otherwise not even an email (despite requesting this) ! Received a phone call from someone in admin at the hotel today out of the blue who was being beyond rude to me from the off, demanding to know when I would be paying my balance that was due last month all of a sudden. Asking why it was late like some sort of debt collector . I tried to explain that this was news to me and I needed to talk to my partner and we would get back to her later today to pay the balance as I was quite shocked it was suddenly due but she continued to be super aggressive demanding payment! In the end I decided to cancel the party as I just felt her attitude was so shocking, especially when the issue was that the hotel had not explained about this due date to me on the first place. Still cannot believe why this person thought this was an ok way to treat a paying customer. I was already unsure of this place to begin with as have heard horror stories about other people’s bookings. So sad really that a hotel like this gets away with treating their local community like this! We used to take our kids there for football presentations for years. Wont ever be back now and will tell everyone I know to avoid!

bedroom was cold (due to adverse weather) Could do with a desk and chair in room so can work on laptop, food very good and good portion and pricing.

The food was cold apart from the meat that was like a door stopper and could not cut it the starter was all rocket and other vegs and a small portion of prawns the sweetheart was a tiny portion as well don't we will be back there as its not worth the money we paid plus the pints were nearly flat

Excellent sleep, had food in restaurant and would highly recommend. Noise in bar wasn't heard in room.

This was the worst food we have ever been served in a restaurant! Blade of beef , which it wasn’t , was not even able to be cut with a steak knife and was like leather , was sent back and we were told it was a bad cut off beef , no refund , my partner ate some boiled potatoes and the frozen veg out a packet , everythingsoaked in a disgustingly gravy . My balmoral chicken wasn’t fresh made and was obviously microwaved from the friend and wasn’t edible , dried out and disgusting. I ate some potatoes and left the frozen veg The food wouldn’t have been served in an old man’s pub for £3 never mind a restaurant. Avoid this place at all costs it was absolutely disgusting. The place was absolutely freezing cold also… wouldn’t set foot in the place again and urge you not to waste your money .

Staff are friendly try to help has much has they could. The room was average. No hot water, shower water was non existent sink hot water non existent. Room was cold. This was not a 5* hotel, so, was not expecting much, having said that,I expect basic necessities like hot water and heating. Personally, for the reasons mentioned above I would not recommend this hotel.

Had my son's 18th in back hall on Friday night. Nice venue. Absolutely lovely bar and door staff (Max, Lesley and Mo.) Very good and accommodating dj (Raymond.) Thanks all :). However bar prices are a bit on the expensive side and bar manager (I believe her name was Pauline) had a seriously stinking attitude! I totally appreciate that in a job like that a bit of authority is required but the way she spoke to ppl (children in particular) and her staff, was just downright rude and uncalled for! I personally wouldn't hire hall again for this reason.