Resorts World Genting - Genting Grand

They upgrade us to suite, smooth check in and excellent customer services

They were really nice to provide fruits on our first day, very nice hotel to stay in however.. television wasn’t working esp the television in the toilet doesn’t have a remote controller that works. Shower gel wasn’t sufficient to fill the bathtub either. Other than that, the room and service from staff were great. View was beautiful too

我的妻子和我花了一個晚上在雲頂大酒店就像我們在參加一個喜劇。當我們到酒店時，我們有服務員幫助我們把行李送到大堂而且入住手續辦理也很快很愉快。沒有排隊。我們住在總理房間。寬敞的房間，大浴室，優良的水壓和良好的設施。房間里有一個單獨的休息室與電視。床很舒服，整體來說我必須承認這是一次很好的體驗。退房快捷又高效。早餐不包括但是並不遺憾。我們去天空大道購物中心，那裡有很多選擇從本地到外國的選擇。

Pillow menu is good, services line helpful, staff friendly and seems well trained But would be better if Wi-Fi credentials are printed on room access letter/receipt Anyways a good sleep in the room, decent bathtub does leads to a very decent, relaxing experience.

The room service is good though we have move our luggage into the room and process to exchange the room, this is very good experience and outstanding service. We are really enjoy with Genting Grand hotel with such a 5 stars hotel without doubt

The room is pretty spacious and clean. Great hospitality received from the receptionist during check-in. Would like to extend my special appreciation to Mr Johnny, a friendly staff, for his kind initiative & guidance during my check-in. Looking forward to stay in the hotel on next visit.

Small room with an affordable rate. 2D1N staying is just enough. Otherwise, you’ll get bored as nothing to look after esp view & small room which is just ni e to sleep. Indeed, such room does not suit for a family of 4. However, the hotel room is strategically situated as it is quite covenient & nearby to access both indoor & outdoor theme parks. Still recommended for budget overnight stay.

The view and environment was great. Customer service was awesome. My son had caught a cold and the customer service had brought a wheelchair and escorted him to a nearby clinic on the Ground floor. Specially thanks to Ms Felicia, Duty Manager, and a very kind gentleman, Mr Saga, for their enthusiasm hospitality. They are very kind, helpful and professional at their job. Also, the room design is quite nice.

Very nice and comfortable room! The room is wide and all the facilities are well prepared! I enjoyed staying at Genting Grand hotel very much. By the way i like the pillow menu and it’s amazing to let us have sweet dreams during our stay.