호텔 드레이크 롱샴 후기

숙소 답변: Dear Guest,Thank you for sharing your kind feedback. We are delighted to know that you enjoyed our convenient location near Lake Geneva, the train station, and the old town, as well as the pleasant walks by the lake at sunrise. We are also happy that you found our hotel clean and reasonably priced. Many thanks for sharing the beautiful pictures as well!We look forward to welcoming you again on your next visit to Geneva!Warm regards,Aurélie Ropers - Hotel Manager

숙소 답변: Thank you for sharing your feedback with us.We are pleased to read that you appreciated the hotel’s proximity to Lake Geneva, the view from your room, and that you found the kitchen very well equipped and impeccably clean.We were therefore somewhat surprised by the overall rating of 2/10, as well as by the score of 2/10 given to every category, particularly considering the positive comments you shared about the cleanliness, facilities and location. We would be grateful if you could clarify what led you to rate each of these aspects so low, as your written comments seem to reflect a more positive experience.Regarding the temperature, we understand that 29°C in the evening can make a room uncomfortable. As indicated in our hotel information, our rooms are not equipped with air conditioning. We regret that this affected your stay, and we fully understand your preference for visiting during the cooler months.Thank you again for your feedback, which helps us better understand our guests’ experiences.Kind regards,The Management Team

숙소 답변: 안녕하세요, [고객님 이름]님. 자세한 의견을 공유해 주셔서 감사합니다. 투숙 기간 동안 불편을 겪으셨다니 진심으로 죄송합니다. 특히 객실 온도와 환기 문제로 불편을 드린 점에 대해 깊이 사과드립니다. 야간 문의에 대해 저희 팀이 필요한 도움을 드리지 못해 진심으로 사과드립니다. 고객님의 의견을 매우 중요하게 생각하고 있으며, 객실 디자인 및 조명 문제, 그리고 불편 사항 처리 방식에 대해 검토하여 향후 고객님의 편안함과 서비스를 개선할 수 있도록 하겠습니다. 고객님의 소중한 의견은 저희 호텔의 서비스 품질 향상에 큰 도움이 됩니다. 진심으로 감사드립니다. 오렐리 로퍼스 - 호텔 매니저