홀리데이 인 익스프레스 개틀린버그 다운타운, IHG 호텔(Holiday Inn Express Gatlinburg Downtown)

The Waterpark was ice cold there was no way anyone can swim in it an it broke my kids heart it was the only reason we went there an they couldn’t even enjoy it. They did not inform us of the Waterpark being so cold because the heater went out they let us pay for the room an go down to fine out ourself an then tell us that we can walk outside to the next hotel an use their pool if we want. Then the remote in the room didn’t work it took calling them 3 times to get them to come fix it. I will not be going back there for a very long time.

Pool area had no towels. Water park was freezing cold. Grandkids couldn't play in it because of the temperature. That's the whole reason we came here. Disappointed.

Hotel has a great location, very clean. It was upsetting to find out the water park heater is broken, so the water is ice cold.

My only issue was the splash pad for the kids was cold and not heated. But other than that it was great!!!

The heater in the indoor pool did not work and the heater in the indoor water park did not work you could use the facility but the water was freezing in the middle of winter. They had to turn the water off in the entire motel for 3 hours on our first day there for 12noon till 4pm. We were not told any of the above prior to arriving or we would have found another hotel

The splash was being repaired so the kids played in the cold water. And the smell of bleach was too strong. Everything else was okay.

Reserved Mountain View, paid Mountain View, got parking lot panorama so kept window blind closed. Receptionist was very sarcastic which made the discrepancy worse than I actually thought it was

The hot breakfast was a bonus, as was the free parking and location to downtown. However the wi-fi was not working.