힐튼 가든 인 로어노크 래피즈(Hilton Garden Inn Roanoke Rapids)

Extremely poor service. Rude, staff acted bothered. An elevator broken with hand written do not use. 1 elevator to use but was only used by staff moving furniture. We’re told by staff we cannot use elevator cause they need it. making my family to take bags by hand down up 3 floors. THIS IS A FIRE HAZZARD!! Ice machines did not work. Filthy. Hilton needs to reject this hotel as it has tarnished the Hilton name for my family permanently. These are just some of the issues.

No hot water. Had to leave room and wait hours before the hot water was repaired. Outdated rooms for a newer/renovated room. Lobby is beautiful but the rooms are stuck in a time warp.

Upon arrival and picking up keys for a Jr. King Suite, we went to our room and noted significant water on the floor of the bathroom. I returned to the front desk to report issue and asked to be re-assigned to another room. Front Desk person took immediate offense to my request, insinuated we caused the issue, then said she had to "downgrade" our room to a regular King room since we booked through a third party. I replied that I had heard up bumping up customers when there is an issue but never downgrading them without some consideration. Reported the issue to the Hotel Manager in the morning, and once again was treated somewhat rudely, and reminded she couldn't do anything since we booked 3rd party. Have stayed here 6-8 times over the past 18 months due to recurring business in the area and normally things go well. Guess we'll re-think our options moving forward. Staff does not seem well trained in client service when things go off-schedule. Construction/remodeling going on in hotel and property is not currently in "prime condition". Worked partial refund thru third party, but things really did not have to be that hard.

The stay was pleasant. The people were very nice. The hotel is a bit under construction but the over appearance of the hotel is great.

This was the dirtiest place I have ever stayed in. The bathroom was so bad my wife was reluctant to even go in it. We couldn't get out of there fast enough.

Good, clean, comfortable room. Breakfast was good but the food and the coffee could have been hotter.

It was fine for a one night stay over. It is very conveniently located off 95. Bathroom setup not good. TV remote didn’t (no guide)

Our stay was fine. Checking in was easy and the front desk was accommodating. The only negatives were that the room had a musty smell, and the sink drain was locked shut and needed repair. Overall it was a positive experience.

Bathroom sink was held together by wood planks. Stains on carpeting, rust coming down wall from sink and shower. Carpeting needs to be replaced