We reserved two rooms at Staudacherhof last week. After two nights of sleeping in Room 217, my father was covered in dozens of bed bug bites and we found a dead bed bug under the bed frame. We reported this situation immediately to the front desk. The hotel representative explained to us that there had been a known issue in that exact room for months prior, which they believed had been resolved. Immediately my parents were switched to a different room and the hotel offered to launder all of their belongings at a high heat, and they were ultimately offered a 50% discount on their 4nts lodging. The remainder of our trip was tarnished by this experience, my father experienced significant pain and discomfort from the many bites, my parents had to go over 24 hours without access to their personal belongings while they were being disinfected. We have also had to go to great lengths to ensure we do not bring these pests back to our homes (expense and inconvenience). We shared this experience with the owner, Peter Staudacher, and asked for a full refund of the charges for my parents room only. We are of the opinion that despite the 50% discount, being charged over €500 for this stay is inappropriate due to the pain and suffering this has caused. Peter Staudacher has refused the refund, he believes our “claim is not appropriate” We cannot recommend this hotel and will not be back.
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