Holiday Inn Dallas - Garland

Came down from Katy TX since my little sister had a Wrestling Tournament. The stay at the hotel was great, check in and check out great customer service...Only stayed 1 night but wonderful and clean....also loved the Valentine's Day decor ❤

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Thor was one of the best trips ever. The staff was polite and courteous. The rooms were very clean. The beds were comfortable and I slept like a baby. I would truly recommend this stay to anyone and everyone. Will definitely return.

Room was double booked I had a person walk in the room. Please make sure you lock your doors.

Check in was a little stressful. All the stainless steel in the bathroom was rusted, the carpet was unraveling and the sheets were dingy

Everything appeared to be going smoothly until we arrived for check-in. I was asked for my credit card and I said I'd already paid for the room. I was then notified that they wanted a "convenience fee" of $50 per day and that it would be returned 5 to 7 days after leaving. Nowhere was this mentioned during me booking the room. I also have 20 years experience in credit card processing. I know for a fact that the fee could be returned to the card just as quickly as it is taken yet companies like Holiday Inn hold on to the money to earn interest on it. It's called "float" and it may not seem like that much but when you do it over thousands and thousands of transactions it can add up.

I had never been to Garland TX before, so the to me the staff was super friendly and helpful. The Holiday Express was very clean and super comfortable. I even told the staff the truth in wanting to take their bed home with me!!!!!! 😂

Only one of the two elevators was running. That meant a longer wait for everyone needing to get to other floors with luggage. Great front desk staff! Room was clean and quiet.

We stayed at the Holiday Inn for a whole week never once did Amy come into our room and clean it change our bed linens or anything. We constantly had to go downstairs to ask for new towels and linens. Definitely will not be staying at this place ever again.