I had a wonderful stay at The Golden Crest. It was not without issues. But the test of a hotel and its staff is not how bad a situation is but how they address it. Dinesh and Anusha made it a very pleasant stay. The elevator was somewhat working - because of a bad sensor on order that had not arrived. The staff tried to make accommodations so that we were not inconvenienced. The WiFi on the 4th floor, where we were, was not working, especially for iPhones. They had someone over right away trying to address that issue, even though their efforts did not really address the issue. It was clear they were trying. I had issues with the room smelling of smoke (someone had been smoking), the small rug not being clean, and other minor issues. Anusha was quick in getting those addressed, for a better experience the rest of the time. Her smile and willingness to accommodate were sufficient reassurance of her intent to please, and her hospitality. She dressed immaculately - like a 5-star hotel host! :-) Dinesh was absolutely astounding in making tour arrangements. We called him late at night to make tour arrangements for the next day, early morning. There was a problem with my Sikkim permit since I had gotten the permit made in Delhi but had crossed the border by car, had not been stopped, and therefore did not have an arrival date stamped on it, to register a legitimate departure date of 30 days. In spite of that, he was able to make the appropriate arrangements for all of us -- Indian and non-Indian citizens (me), which included having to arrange for a ***datory guide, at such a short notice, at very competitive prices. It looked very iffy for me at times. But Dinesh was able to swing it. I was leaving the day after and would not have been able to enjoy the main attractions in Gangtok, but for Dinesh. He made travel arrangements at very reasonable rates, immediately, whenever we needed to go somewhere, including the Pakyong airport. You can spend a lot of money in one of the other hotels. Or you can choose The Golden Crest at much lower prices, for a comfortable stay, with the hospitality and care provided by the likes of Dinesh and Anusha. You won't go wrong!
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