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The place is nice, rooms are spacious. But the food and service made it a very bad stay for us. Started off with lunch - they didn't follow the instructions we had given them for the lunch menu. And the worst part is no one willing to take the blame. Lakshan said he informed kitchen but kitchen said they didn't know! The Sri Lankan menu did taste good but it wasn't served hot hot. As a group we requested to make a pot of tea, but they said it'll be charged additional. And mind you, we weren't paying a small sum for the place. We requested pancakes for English breakfast but those were the worst pancakes anyone could make. Very obvious that cheap ingredients were being used and maximum cost saving was going on. When we asked to re heat the pol rotti also they refused coz it was a waste of gas for them. One of the family rooms - AC and fan not in working condition. They couldn't do anything to fix it. The manager and other stuff roaming around the property in shorts and t-shirt - very very unprofessional attire for a boutique hotel standard. Mr. Rashmi - the owner apparently, kept ignoring calls and wouldn't reply to msgs as soon as we confirmed the booking. We just had to deal with lakshan. When I approached Rashmi regarding the complaints also he refused to answer my calls until I called from another number!!

Absolutely nice environment. We were picked up at the airport by a hotel's cab(arranged earlier).and waited for us to arrive at midnight. Lovely and warming welcome from mr.jhon at the reception. All 3 nights we spent there and he was making sure we're getting everything as we need..really loved the hospitality we have received. All staff is extremely friendly. They play local cricket with kids.having remarkable evenings with joy. I would go there again for sure if I'm on vacation to south part of sri lanka.

Serenity Boutique is an absolutely wonderful hotel. The location is central and easily accessible to all the major tourist attractions in the area. The hotel itself is very well maintained and taken care of, ample amount of parking space , the rooms and pool are clean and well maintained. As a hotelier myself the service provided at this establishment was exceptional, especially the manager Mr. Nishal was of great help and went above and beyond at every chance given. Overall one of the best stays in the south of the island.