Lakeside Hotel

Love it for its location and its proximity to the west lake. Such I pity I couldn’t get a lake view room. Hotel feels abit old, has no direct access the west lake, notwithstanding that it is just in front of it. I got to make a detour to get to it. Buffet dinner has a decent spread given that hotel guests only pays RM155. The tea leaves in the hotel cost a bomb too. As I do not read Chinese characters well, I didn’t know that they charge the tea leaves and used them, and ended up paying around RMB 200 for a packet of tea leaves (2 servings). I would suggest that they write the costs in English too.

Got asked to review twice got made 2 separate bookings for 3 rooms for family (different room types cannot be made in 1 booking - given my feedback to trip.com team).

This was probably my fourth or fifth time staying at Lakeside Hotel this summer. I really like the room/layout, the service, and the location. The food was also very good. The cleaning lady Lin M. was very friendly, did a thorough job, and made sure my needs were met. Thank you Lin! I would definitely stay here again in the future and would recommend the hotel to my friends coming to visit Fuzhou.

事情過去十天了，希望能平撫自已，但時間仍不能讓我忘卻西湖大酒店對我此次入住的安排，甚至讓我有一種被欺騙的感覺！ 這次入住我是在多年來一直使用的攜程上申請預訂的該酒店，希望享受西湖美景和高檔酒店的一切，但令人意想不到的是我被安排到了某月子中心樓層，出來進去面對的是穿着類似醫院工作服的月子中心工作人員，滿走廊充斥着產婦特殊用膳的餐食味道，甚至採取康復治療的特殊氣味（其中之一本人感覺應該是艾灸味）……這些氣味我想應該不是每一個人都喜愛的，甚至是厭惡的，同行還有男同志，因此我認為酒店這樣安排首先是對客人的不尊重，是對各地風俗的不尊重，既沒有職業道德，也沒有專業精神沒能力，我不知是攜程在欺騙？（攜程頁面上沒有做任何標註），還是酒店做了手腳？ 旅程結束後我會向攜程繼續問尋，並保留向12345投拆的權利！掃興的遭遇，再好的硬件設施也枉然！

設施太老舊，服務差！入住時正遇上當天天氣炎熱，而且整面落地窗正面西曬，空調衹有通風，完全無冷氣，被子依然是冬被，完全無法正常休息！投訴之後經理道歉，但是完全不做糾正處理！

這次福州懷舊行，特意帶父母住不同特色的酒店，從商會到書院以及古堡行館，最後是這間有情節的酒店。小時候，爸媽帶我回福州總喜歡這家酒店，如今酒店翻新，我帶父母回這裏，長者們很是感概。十分感謝前台楊澄，在我們入住期間給予我們的照顧。謝謝酒店的全體員工。

Perfect hotel experience in every aspect. Beautiful surroundings, friendly staff, great food and great pool

福州選擇酒店，就是為了方便，方便去景區，方便看美景。所以選擇了西湖大酒店。走進房間，就被窗外的湖景陶醉了。還有户外游泳池，讓小朋友開心無比。明亮的房間，乾淨舒適。酒店的經理很熱情，給小朋友送來小童用品。還介紹周邊的景點。從酒店進西湖公園，樓下小門直接進入。湖對面就是福建博物院和自然館。步行去三坊七巷也就二十分鐘。非常棒的酒店，位置好，設施好，服務好，方便停車，早餐自助也不錯哦。

服務很好，非常細緻。體驗感不錯。表揚下前台思婷世奇，餐廳秀娟，秦娟。