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We returned to this hotel after enjoying it so much in 2020. This time we went with 'Jet 2 Indulgent escapes'. Thankfully nothing had changed it is still as charming and friendly as we remembered. Our room was spacious on the ground floor with a lovely terrace overlooking their beautiful gardens. On arrival we were welcomed back by reception and a wonderful bowl of fresh fruit and a bottle of bubbly on ice was waiting for us. We were also pleased to see Colombo the giant tortuous is still there! When we departed after a superb week, we left some information at reception for friends who were arriving that day. Our friends were warmly welcomed and a charming letter, Madeira wine and pastries left for them on their final day, thanking them for taking our recommendation and staying at their hotel. Such a nice touch. We played pool every evening on returning from our evening meal and enjoyed lunching by the pool. Reception can't do enough for you and all the staff are friendly. We couldn't recommend this hotel enough. It is a little out of town and quite high up, but the hotel provides a shuttle bus to and from the hotel, there is also a bus from the centre of town that stops 100 metres from the hotel, and taxies are cheap at between 7-9 Euros from town to the hotel.

We returned yesterday from our fourth week at Quinta Jardins do Lago staying again in an immaculate junior suite with a splendid view over the garden to the sea stunning as always . I can only echo what many have said before the staff are all so friendly but very professional and every request is dealt with in a friendly efficient manner . It is reassuring to know that 24hours a day there are staff available should you require them . New this year was access to a truly superb massage therapist and I can fully recommend Giselle wonderful ! I will be repeating this . We had visited Madeira before staying here and had toured the island but this year we took advantage of a car for the day arranged by the reception and can thoroughly recommend this . We had stormy weather for the first 48hrs but the hotel is truly able to accommodate you whatever the weather and my husband and I took our first swim on the second day and can confirm the main pool is at a perfect temperature even if the air is cool. As always the food was delicious but we felt this year there was an increase in quality and presentation and we are used to eating at many destinations in London and 5 star hotels around the world but this hotel is up there with the best , it is also splendid to have a very experienced hand to mix any cocktails you wish for ! The garden tour led by Natalia was a first and really enjoyable we were pleased to try the Poncha and hear of future plans for the garden which is truly exotic . It is so pleasing to have your personal wishes remembered and catered for thank-you to all the staff . We made a booking for next March before leaving it is our wonderful Spring break and we have recommended the hotel to friends who have visited and been as delighted as us , Thank-you to all the staff