벨몬드 레이드 팰리스(Reids Palace, A Belmond Hotel, Madeira)

各個方面都挺好的. 設施也挺好的。 位置也挺好的，服務也挺好的，早餐也豐富，風景也非常好的好，裝修有非常復古

美爆了 好喜歡 好舒服

Our first visit and we were not disappointed. There is refined quality and service with 5 start ambience.

We thoroughly enjoyed our stay at Reids. The levels of service, staff friendliness and cleanliness weere outstanding. Another example of excellence by Belmond and their staff.

First time in Madeira and at Reid’s. Wonderful experience at this lovely characterful hotel. Comfortable and spacious rooms, friendly and efficient staff, great cocktails and food. Hope to return.

So disappointing, we booked an afternoon tea - three months ago as we were on a cruise in port for our anniversary. I had always wanted to visit. We were so excited to arrive having read so much about this beautiful historic hotel. We arrived over lunch hoping to have drinks and light lunch, unfortunately we were told, the pool was fully booked, but we could come back at 3pn when tea would be served. The two staff were surprisingly unapologetic and without the tact or kindness to communicate to us with empathy. We asked where we could go and the gentleman suggested The Cliff Bay. Which I am so grateful for, it’s why I was generous with my ‘two star’ review. We then returned at 2.55pm to be ushered out into a lobby and were told to wait. Everyone was taken on to the balcony for tea and we were left, so 15 mins later we left. You pride yourself on your reputation- your manners and communication do need to match. We left and went back to The Cliff who were more than welcoming and valued our custom. Shame on you Reid’s - jolly disappointing.

Wonderful hotel with great hospitality and service. The food quality was excellent and the hotel offered great value for money.

Excellent stay changed my preconceived ideas of Reid’s. Mixed age range of relaxed guests with very little ostentation ! Great service and food in beautiful surroundings

We booked for the Afternoon Tea and arrived at the beautifully situated Reid’s Palace and were seated in the area overlooking the sea, a picturesque setting which I’m sure can’t be beaten. The staff were so attentive and helpful and showed us to our seats and gave us a tea menu with a large selection of teas to choose from. We chose a blackcurrant tea which was delicious. As I was gluten free the waiter bought out a selection of sandwiches without gluten and a selection with gluten for my friend. The sandwiches without gluten were unfortunately not very good, the bread broke apart as I lifted it up and crumbled into small pieces so I ended up just eating the fillings which was disappointing. After the sandwiches came the scones and unfortunately the gluten free scone wasn’t very good either, being very dense so I could only eat 1 bite. The cakes arrived after this and were mostly very good apart from 1 dry gluten free muffin. My friend loved her selection of sandwiches, scone and cakes but I was left a bit disappointed. which was such a shame. The staff even offered us blankets as it became a bit breezy while we were there which was such a nice touch. Everyone we encountered there was amazing and the hotel is beautiful so I would recommend 100% if you don’t have any food intolerances.