옴니 프리스코-댈러스 호텔 앳 더 스타(Omni Frisco at the Star)

We were surprised to discover the pool area doesn’t have a hot tub. I suppose googling might have worked to figure that out, but I assumed the quality of this hotel would naturally include such a feature. The hot was was turned off from 11:00 PM to 7:00 AM the night we stayed. This is a large time span. Lots of people shower within that range. But the room was nice. Good blackout curtains. The bed was nice.

They could not find, locate , identify or recognize my reservation. I had to re-book in the lobby through their website. They put a 918$ hold on my bank card too.

The Valets not great on a 9pm arrival. The hotel Restaurant was loud, few people eating but an obnoxious group ruins it for other people eating in peace. Food was good, but waitress was terrible. Front desk service was good.

We have been staying here since 2017. Have always had a beyond amazing experience with everything from staff to rooms. They have always been accommodating in every way ! However, this trip is a complete 180. They have zero customer service, the front desk has a chip on their shoulder and acts as though their better the their guests. This will be the LAST trip we stay here. It’s a shame that customer service is a thing of the PAST !

Great staff at hotel/ restaurant and nearby restaurants. Great way to celebrate your 25th anniversary also!

Hotel and Staff we encountered was AMAZING. THE VIEW OF THE PLAZA AND THE PRATICE FIELD IS EVERYTHING. COMING BACK FOR SURE..

Outstanding customer care every staff there were very kind and helpful. Wish they had charcuterie board or fruit bowls to pair with my champagne for in room service.

Could use more close shopping. Nice clean environment. Our stay was very pleasant and peaceful. Thank you.

I like the place. vibrant environment. With room service, we ran across issues. Although the supervisor provided us free beverages, it took an hour for our food to be brought. Then I ate at Omni, a local restaurant, once more. Food was excellent despite the terrible wait.