베스트 웨스턴 플러스 프레스노 에어포트 호텔(Best Western Plus Fresno Airport Hotel)

Really hard bed, annoying clicking/banging coming from the wall/ceiling and the hot water didn't stay hot. It went from hot to luke warm my entire shower. Also, the toilet sounded like a freight train when you flushed it.

there was a loud noise like a carpet cleaner most of the time we were there and the window was close to the pool and anyone there especially at night we could hear from our room.

The hotel itself is fairly comfortable and clean, but service was way below average. Late night front desk man was very short with me (the wife) but much nicer to my husband after he walked in. Then at 6am after a very short night's rest, 2 women in grey scrubs (which I saw later this is the housekeeping uniform) were having a VERY loud conversation right outside our door for over 10 minutes until I told them they were being loud. Upon check out, my husband and I were going to let the front desk know about the loud staff members. The woman at the front desk looked at us and turned her back to head into the back office - no acknowledgement whatsoever. We waited while she had a personal conversation with someone in the back office; she started to come out again but again continued her conversation while standing in the doorway with her back turned to us and several other guests who started to line up in the lobby waiting for help. Absolutely atrocious service!!! The turntable in the microwave was missing, rendering the appliance useless. I worked in the hotel industry for 10 years (front desk, reservations, and management) so I am fully aware how difficult it can be to do the many various jobs required. But if staff in this "hospitality" industry does not offer the simplest of service and kindness to the guest - the very people keeping the lights on and the doors open - you need to get new staff. SO unlike any other Best Western... we won't be back.

The beds were a little uncomfortable, the sofa bed in one of our rooms really needs to be replaced. It was uncomfortable to sleep in, which most sofa beds are. But it was uncomfortable to sit on.

I had problems when I arrived at the hotel, when I went to the reception to register my reservation did not appear and neither did my payment, I had to make another reservation and pay it again. It was very inconvenient because they did not refund my payment even though it was debited from my card.

The people that work here are incompetent. I travel a lot and this is the Worst front desk staff I have ever dealt with.

Good, super close to airport. Breakfast as usual is terrible, instant Nescafe coffee was awful.