맥도날드 프림리 홀 호텔 앤드 스파(Macdonald Frimley Hall Hotel and Spa)

房間舒適，有自助的still和sparkling水

服務十分好

The hotel was very old and would have been very grand in its day. It is a little tired and frayed around the edges now, but is still a nice place to stay. The spa facilities were very small with communal changing. Robes were not supplied to guests unless trea**ents were booked (bit disappointed). Room was well equipped and I liked the mineral water dispensers in the corridors. Staff were all very friendly. Dinner was very nice (bit surprised to see tatty dining chairs with foam showing on many). Oh, and there are no lifts - my 80+ Mum and Dad struggled a bit with all the stairs.

It was a really disappointing stay. Over booked and understaffed. Relied heavily on very young untrained staff last Saturday night. They had not been trained sufficiently which left several clients being very rude to them and I found 2 waiting staff in floods of tears and I comforted them as there was no managers in sight. The pot washer was the chef and housekeeping were called in to waitress. Not good.

Beds very soft, not great to sleep on Room not cleaned 1 day of the stay, Requested it be cleaned when I returned in the evening before going out and it wasn't although this was promised. Bathroom dirty

Staff were amazing and food very good but hotel is run down and dark and when we stayed very cold could not keep open areas and restaurants warm at all

We enjoyed our stay. For a disabled person it was a long walk from our room to reception/dining room

I was in room 42 which is the far end of the hotel, ground floor, the room is conveniently situated an enormous distance of 1 meter from the sharp bend in the perimeter road around the hotel, if that noise wasn't enough the room above must have been housing king kong or the ceiling is roughly 1mm thick, the entire bedroom shook as they moved around the room, the light fitting shook making a lovely noise, the mirror on the wall shook making a lovely noise, every footstep sounded like a drum beating in my ear, lovely. There was a severe shortage of staff, I believe due to some staff illness, it's always remarkable how the managers fail to appear when things get tough to help out, many years of working in hotels it is always the same. Saving grace, good facilities, gyms great, pool area great, staff that were on shift very helpful when available.

Great place and evening meal was lovely. Breakfast is a bit disappointing with the full English being tough to eat!