As a property the hotel is fairly nice. It's centrally and conveniently located. It's historic. It's nicely decorated. It has some decent amenities. It was really the service that I found lacking. If it wasn't so expensive I wouldn't necessarily expect a high degree of professionalism. But it is, so I was honestly a bit surprised by how surly many of the staff seemed in response to even the most benign and unintrusive interactions, how little attention to detail there was, and frankly how unprofessional some of their behavior was. For example, one afternoon while sitting by the pool, I was treated to a ten-minute-long, expletive-filled screaming match between members of the staff over who hadn't watered somethig, or watered it too much, or something. I don't know. They weren't yelling at me, so I just tried to ignore it. But it certainly didn't make the experience of sitting by the pool particularly relaxing or enjoyable, even though it's quite a nice pool--setting aside the fact that poolside bar was literally never open the entire time we were there. Similarly, we went to one of the property's restaurants for brunch one day and waited an hour and a half for burritos. "Island time" is one thing, but that's something entirely different. Bottom line: it just seems like a place someone spent a lot of money trying to turn into a premiere property and then kind of abandoned to staff who are completely bored or visibly frustrated with their work.
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