홈2 스위트 바이 힐튼 프레더릭(Home2 Suites by Hilton Frederick)

A young man running the front desk in the morning provided the most excellent service. We were having trouble with our two year old (my son is very demanding and fussy) and he was so patient and understanding. He even came over and wiped up the floor after my son spilt water on the floor.

The ADA room was spacious, and very clean. It had great functionality for handicapped people, including a rolling table, massive bathroom, bench in tub/shower, electric/button controlled blinds, etc. The kitchenette was well stocked with dishes, silverware, glasses and cups, full refrigerator, microwave, and you can have an electric burner if needed, etc. Great, convenient location, near restaurants. Will definitely stay here next time we're in the area.

We did not like the shower, the shower soap or shampoo. Water pressure was not good. Temperature was on the cooler side. Shower floor was extremely slippery, and I am disabled so had a hard time. Bigger bath mat would have been good.

The whole someone on the floor above us was either bouncing a ball or running when that shop at about 10pm. The they were cars outside doing durn outs and that last for 45 mins. Then at 7am the noise from the floor started again

Check in staff was wonderful. Room was very nice, clean, and exactly what we hoped for.

The stay was pleasant outside of the check-in process. First room, the TV did not work, second room the main door pushed right open, didn’t lock. After our 3rd room in an hour since check in we were finally able to rest after a 13 hour drive. Main elevators are continually broken and the breakfast offered was not replenished after items ran out. Breakfast ran until 10 but was out of many items before 8am.

This hotel is really a home away from home. Ian provided exemplary customer service at Check-in and Check-out. He ensured our stay was perfect. Anytime im visting the area, I will be sure to stay again.

The first room assigned the AC compressor made noises upon starting, the second room 523 had large bugs that we kept encountering while trying to relax from a long drive. I killed a total of 5. My wife did not sleep well concerned about more bugs showing up. The front desk stated these bugs are common to the area and they don’t bite. I still think a room should come with no bugs. If I had not pre paid through ******* I would of changed Hotel.

I enjoyed my stay and really had no issues. The staff here did a good job with the accommodations.