포트스미스 Kohl's 근처 호텔

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We chose the BW Aspen because of the free EV charging. The hotel is conveniently located and is clean and looks recently updated. There are 3 or 4 restaurants within walking distance. Unfortunately, the pool was drained and not in service.

I recently stayed at Comfort Inn & Suites in Fort Smith, AR, with my family and had a very disappointing experience. Upon entering our overly warm double queen room, we were greeted by a musty smell, which we assumed was due to the cleaning materials used by the hotel. The room was poorly lit, only one small lamp, and there were no lights on the ceiling either. We had to use our cell phone lights to move around the room. Once we navigated inside the room and we're unpacking we pulled out the office chair to reveal a hole the size of a basketball in the seat of the chair - it looked to be rescued from the trash, definitely not suitable for a hotel to use. As we finished bringing our bags in, we discovered a dirty washcloth on top of the broken TV table, surrounded by dusty surroundings. Though we were relieved not to find any bed bugs, we noticed that the AC unit was leaking and had flooded the room all the way to the bed, leaving the carpet squishy - that explained the initial foul musty smell in the room. We immediately reported the issues to the front desk, and they relocated us to a different room. This second room had 3 working lamps, thankfully. During our stay, we inquired about the possibility of a late checkout, but the front desk informed us that they were fully booked and we had to vacate the room by 12 noon. Upon checking out, we discovered an additional charge of $20 on top of the hotel stay and maintenance fees. When we called the front desk, they seemed unaware of the charge and sent us a copy of the bill, which did not mention the extra $20 fee. After some back-and-forth, I informed the front desk that a $20 charge was made during the middle of our stay and not on the day of checkin or check-out, according to my credit card statement. The staff said they would leave a note for the manager, who was expected to arrive in the morning and give me a call. However, no one reached out until 1 p.m., so I called the front desk again. This time, a different person claimed they had no knowledge of the charges and couldn't find any record of it in the system. However after that last call, my credit card showed the hotel processed a refund of the extra $20 they randomly charged in the middle of our stay (but only after we called twice and were informed they had not charged us). The lack of transparency regarding the additional charge left us feeling unsettled, especially considering the confusion and inconsistency among the staff when we inquired about it. Overall, our stay was disappointing, and we hope that the hotel addresses these issues to provide better experiences for their guests in the future. Overall, I felt the hotel staff, although nice enough, were unhelpful and seemed unaware of how to manage things and what to say when questioned about the random charges. The condition of the first room was unacceptable. I would not recommend staying at this Comfort Inn & Suites location in Fort Smith based on this experience. Lastly, let

They have free breakfast everyday and it's always amazing food. Everyone working there was so friendly and they took care of us. Also, housekeeping are fantastic at what they do. Everyday i come back from work the room would always be clean. They work hard to give us a great experience and make us feel welcome.

우리는 바이러스 전염병이 도입되었을 때 휴가 중이었습니다. 호텔은 깨끗하고 편안했지만, 주인이이 기간 동안 표준 유지에 관심이 없다는 것은 분명했습니다. 우리는 뜨거운 아침 식사가 제공 될 수 없다는 것을 이해했지만, 포장 된 아침 식사 제품의 품질을 절약해야한다는 것을 의미해서는 안됩니다. 자동 판매기에는 더 나은 옵션이있었습니다! 커피를위한 간단한 크림을 요청할 때 프론트 데스크는 두 개의 패킷을 찾기 위해 서두를 필요가있었습니다. 이번 여름의 귀국 여행에서 우리는 다른 호텔을 사용할 것입니다!

좋은 방 kinda grimey tho

매우 깨끗하고 .. 조용한 .. 훌륭한 아침 식사! 직원들은 매우 도움이되었습니다!