This trip was absolutely awful. Only one working elevator for everyone in the hotel which caused backups for upwards of 20-30 minutes JUST FOR THE ELEVATOR. No working pool either. This made what could be my grandmothers final trip, bc of terminal cancer, an absolute nightmare of worry and mishandling. Plus, the associates at the desk double charged me while I never signed any papers or even a receipt and the only purchase I authorized and was shown was a $35 deposit.
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