호텔 산타나 플로레스(Hotel Santana)

Nice hotel with pool, but unfortunately situated right beside a disco. Impossible to sleep. And when the disco closes its still noisy because now you have drunk patrons spilling onto the streets and swimming in the lake in front of the hotel.

We travelled as a group and were lucky with our room. We had large room with two double beds and a large balcony overlooking the lake. The balcony had a bench and chair and hammock - I managed a snooze in it! The view was great and I enjoyed watching the NYE fireworks from it In the room the beds were comfortable, air con good and the bathroom large with hot water, no hairdryer. Initially the WiFi did not work in the room But my husband found the router location and helped a member of staff fix it. I am aware that people in rooms at the front found them unbearably noisy due to pub opposite playing music all night both nights and generally being on noisy road.

Came in late at night, left early in the morning. Bedsheets and pillow were dirty with stains of previous guests 🤢 also cockroach in bathroom. No elevator on site, but staff carried luggage upstairs for us which is a plus. Location is good though.

Great experience! Would highly recommend 👌 From checkin to checkout the process was smooth. The view from the room is breath-taking and the room itself is so picture perfect. It was tidy, the linens were lovely and the air conditioner working perfectly. When we learned that the club was across the street, we thought it would be noisy at night however, we couldn't hear much from inside the room. We could tell there was music but it wasn't loud enough to be a problem for us. Everything is waking distance. The restaurant at the hotel is beautiful and their food is delicious! All in all, we had a great time!

What was a really lovely stay has since been tainted as the hotel has charged my friend and I for an additional nights stay that never occurred and is refusing to refund us. We thought we had a really lovely stay. Some of the pros of the hotel was the room was a brilliant size and staff were super friendly - after we advised we were leaving early to do the Tikal sunrise tour they organised lunchboxes for us to take when we were leaving at 6am. Furthermore despite the noisy environment, the staffs effort to help us with our early check out made us think this had been a positive experience however we later realised instead of settling the bill we had been charged for an extra night that we did request/ book or use. It has been three weeks and we are still disputing this with the hotel which has been incredibly stressful and time consuming for us. We are still hopeful that this will be resolved and the manager will recognise this huge error and refund us immediately but I would be cautious for anyone staying that requests could be costly if misinterpreted.

Horrible: We had a spider with a giant web next to the safe. There were fresh feces next to the bathroom sink. The roof is metal, so we heard rain very well. There is a major night club across the road, with bursting music in the room till midnight. Good: the view was amazing, all young men (evening/night shift, restaurant) were very nice and attentive. Disgusting: we, as a mid-aged family with a kid, booked a trip to Yaxha for $50 per person, were told that the bus is comfortable and the entrance tickets are included. I ended up begging others to exchange dollars at a terrible rate to pay for the entrance tickets. The mini bus was a beater, bumpy, and was packed with 13 tourist, knees bumping into the next seat, almost touching the chins. They fit 4 rows of seats into originally a 3-row mini bus. Everyone on that bus paid $18 for what we were told ny the hotel is a comfortable trip.

Lovely hotel on the lake, shame about the noise. The people are great! The nightclub across the street goes until 1 AM and is VERY LOUD. The view of the lake is beautiful, the rooms clean, the staff friendly and helpful. The open air structure makes the upper floors worse than the lower as it’s directly across from the nightclub. Maybe the noice is only in the weekend best to ask and confirm - we were here on a Friday night.