호텔 데 라 빌레 피렌체(Hotel De La Ville)

The location of the hotel is great. However, muddy water came out of the bathtub, shower and sink during the night while taking a bath. We had to fill and empty the bathtub several times. After waiting for an hour, the water was still muddy, so we went to the front desk to ask for help. A hotel staff member came to check the water. He was surprised to see the muddy water and told us to wait and that he would come back soon. However, we waited for more than an hour, but no one came. It was 11 o'clock, and there was no contact or confirmation, so we had no choice but to sleep. Then, in the middle of the night, we were bothered by mosquitoes. We killed three of them. It was the worst night. In the morning, we contacted the hotel about this, but there was no response. We left with a bad impression of our first time in Florence, but we felt uneasy about the customer service. The room was nice and the bed was comfortable, so it's a disappointment.

Tutto perfetto! Posizione eccellente, accoglienza molto gentile. Ambiente in generale piacevole e curato. Camera pulita ed ordinata. Colazione top per gamma e qualità prodotti. Personale gentile e sorridente.

酒店位置特別棒

步行可以基本可以到達所以著名景點，如大教堂，碧提宮，離車站也很近。環境安靜，隔音不錯。早餐不錯，種類多，味道好。除了沒有燒水壺外，其他都好

酒店很老了，房間陳舊，牆壁特別薄，上下左右的動靜都能聽得很清楚，房間的空調動靜像拖拉機，如果開着睡覺是不可能睡好的。 入住時候，前台的女士似乎有些不耐煩，並且要多收一個4歲孩子的費用，説我們定的是2個人，現在+孩子是3個人，這在其他歐洲國家是從沒有過的情況，別的酒店都是為孩子免費加小童床的，甚至在羅馬的酒店還送了孩子一起入睡的玩偶。 我認為前台女士對客人是區別對待的，我在問她問題的時候沒有微笑，沒有耐心，但同時在回答另一位外國女士的時候，她的態度非常好，我一度懷疑她是否有種族歧視。 後來在房間加的小童床，應該是從沒有洗過的，超級無敵臟，我是不會讓我的孩子睡在裏面的。跟酒店反應了情況後，換的小床雖説有些改善，但依舊很臟。

房間小、小、小，好似住進遊輪三等客房一樣。古典的門鎖系統，仿如重回七八十年代。早餐就沒什麼好説的，和國內四星沒法比

Прекрасный отель в центе Флоренции, в непосредственной близости отличные бутики, правда если есть время, то лучше посетить аутлет . Все исторические объекты в шаговой доступности до 1000 метров. Номера чистые, приветливый персонал. Завтрак «континентальный», все на приличном уровне.

I arrived early and the offered to store my luggage at the reception and they delivered to my room, that’s nice. There was no briefing on the breakfast arrangements at check in, they assume bay you know. My room is an end unit with a single bed, which is good for me, the bathroom is pleasantly big, and I do enjoyed the bath. Shower is good too with good water pressure. I found a pair of slippers inside the drawer of the bedside table instead of in the closet, they are comfortable. The whole 3 nights I stayed without Wi-Fi, they couldn’t fix it! The electric outlet has three holes so you need to bring the specific adapter as there no usb port to charge gadgets. I changed mine in the bathroom as my two pint adapters worked there. No kettle in the room but they kindly delivered some hot water to my room when I requested. The second night they told me to go downstairs to get it. TV has international news channels except CNN but that’s ok for me. Lifts are efficient.