We were on a 10 night tour of Italy, having started in Bellagio, Lake Como. We had 4 nights in this hotel. We loved the peace and tranquility of the Hotel, the style is very elegant, and it smells gorgeous from all the diffusers around! When I asked for an ironing board and kettle, it arrived very promptly. Loved the Pool area and the terrace offers a fab view of Florence. Special mention to Paul the Concierge for his friendly, helpful service. All good. However, we found it odd that the Shuttle Bus doesn’t run on the hour all day. Why have such a big gap? It means that you can’t just do a morning in Florence, as the first bus back in the afternoon is 4pm. Taxis to and from central Florence are expensive - expect to pay around 35 euros each way! Service on the Terrace is very hit and miss. On our first morning we came down to breakfast at 7.30am when it opened as we had tickets booked for a Museum visit. It was a little cool so asked to sit indoors. We were the only guests around. Rather than see to us straight away, the Waiter finished laying out tables for invisible guests, while we waited. It all seemed a lot of trouble for him. We ordered two pots of coffee, one with Oat milk and one with normal milk. Two pots of tea arrived, no oat milk. So we ordered them again, and exactly the same thing happened. So we ended up ordering Cappuccinos as it was easier! Surely with so many Americans staying, black americanos with hot milk is not too difficult to understand! There was one young male waiter who was very good (sorry, didn’t get his name), but in general it seemed like they needed someone to organise them better. If these service issues could be addressed, this Hotel would get my 5 stars.
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