The room was dirty and trashed. We paid for a non smoking room, they gave us a smoking room, then told us there was nothing to be done about it. We asked to check out and they told us they didn’t have time, other guests were more important, and we would have to come back in an hour. We had a concert to go to and couldn’t wait. When we tried to check out again later that night, they also made us wait and exceptionally long period of time.
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