1) The hotel is right across from Sesame Place. It’s easy to walk there with a stroller and there are crosswalks. 2) They had taco night and wing night. I missed Taco night on Friday but I was there for wing night on Saturday. The wings were fatty but they were free and well seasoned (I thought). They had little squares of frozen cheesecake with strawberry sauce that was great and battered cauliflower and mashed potatoes. 3) They had hot free breakfast, pastries, cereals, and yogurts. They had a waffle maker and a pancake maker. 4) The indoor pool was closed on Saturday. I did not check on Friday. 5) They had coloring sheets and crayons for the kids. Saturday night they were out of Sesame Steet/Place coloring sheets but they had them Sunday morning. The crayons only come in red, blue and yellow. 6) They had a survey for the kids to take. They theoretically have a survey for adults to take once you check out. 7) My father insisted on writing Spanish on the paper we left for the housekeeping individuals. I don’t think they speak Spanish. I think they speak English. 8) I had a crick in my neck after I woke up the next day. I asked for a thick pillow at the front desk upon which she informed me it was in the bag in the closet. I used that the second night and woke up fine the next morning. 9) I did not enjoy the Turkey sausage but the pork sausage was good. They have gochujang if you want to be fancy with your scrambled eggs. I stuck to the ketchup was was perfectly serviceable. I think it was branded ketchup. Maybe Heinz. My dad had the gochujang and he said it was good. 10) My mom liked the taco night. 11) We asked for late checkout. At first they couldn’t accommodate but Tyheira came over specially to let us know we could check out at 12 pm instead of 11 am. Thank you Tyheira! 12) The sheets and towels were clean. We didn’t have enough towels so my dad asked for an extra. They didn’t have one so I asked for an extra and they said they would bring one. My dad said they brought him one later. Saturday night I asked for another extra towel and they gave me one from the front. 13) On the whole, customer service was great. Everyone was very friendly, or if not friendly, professional. 14) I booked my stay on Hotwire. I had to change the name to my mother’s name and there was no issue. 15) They may have upgraded our room but I am not sure. Thank you Springhill Suites for a wonderful stay!
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