샬럿 하우스(Charlotte House)

We paid for a dulux room overlooking the castle. The room we were given had a large damp patch on ceiling and wall, smelt damp, the bath had a faulty plug and the hot tap came off in my hand. Staff were great and gave us another room but could only offer a standard room with no bath or view. The mattress wasnt comfortable. The room backed onto function room in use so we wasnt able to get to sleep until the function had ended. The hotel is in a beautiful building in a perfect location it just needs tlc

Very outdated and in urgent need of renovation. Too expensive for what you get. Breakfast Buffett is very poor.

Room and staff were absolutely brilliant, however reception room looked tired and didn’t reflect the very high and modern standard of the en-suite bedroom. Didn’t give a great first impression, but the rest of the hotel was excellent.

A little tricky to get to. But it is central and great. We would have stayed another night but they were full.

The rooms were not serviced during our stay. The bathroom bin not emptied and the basin not cleaned , soap and water marks left on taps. The bed was not made properly, the duvet was simply thrown back over. My nightclothes were left exactly as I had left on the end of the bed. At breakfast the tables were not cleared. The redeeming fact was that the staff we met were really friendly and seemed to know what they were doing.

Very pleasant staff friendly and accommodating good location for our needs

Very friendly staff, ideal for castle and cathedral excellent breakfast

Excellent hotel very friendly staff with stay again

We were totally amazed at the size of the suite. Decor was a little dated but really didnt make a difference to our stay. Staff helpful as we arrived early and they kept our luggage safe for us until check in time. Breakfast was a little disappointing.