랜초 발렌시아 리조트 & 스파(Rancho Valencia Resort and Spa)

I recently had a disappointing experience at a spa resort. Despite being a regular customer, I noticed that they prioritize their members and do not treat everyone equally. I have been enjoying their pedicure service followed by lunch at the pool, as suggested by the staff. However, when I wanted to treat my daughter and her boyfriend to the same experience, they were denied access to the pool for lunch because they were not members or had not spent a certain amount on services. When I spoke to the manager about the confusion and my disappointment, she did not listen to me properly and kept interrupting. This showed a lack of active listening skills on her part. In my opinion, it is important for businesses to treat all customers equally, regardless of membership status or age. It is disappointing to see a lack of consistency in their customer service. As a result, I have decided not to return to this spa resort. I hope they take this feedback into consideration and make improvements for the benefit of all customers. It is clear now to me that their rules are misleading on their website and inconsistent with what they verbally communicate in person. What is truly sad is to see status or age make any difference in how someone is treated.

We're repeat guests at Rancho Valencia. We love coming down for a quick stay and taking advantage of the private jacuzzi on the patio, the amazing cocktails at the Pony Room bar (Gustavo is a skilled and thoughtful bartender), and enjoying in-room breakfast by the fireplace. I feel like the room amenities here are great for the price: private patio and jacuzzi, bathroom that's bigger than my first apartment, huge bathtub, bidet with a heated seat, walk-in closet, spacious rooms, free snacks in the minibar, a welcome glass of bubbly when you check-in (and a sweet treat when you check-out). They are also very generous with the Fine Hotels + Resorts upgrades for members.

They don’t seem to care about customers who aren’t members or are from overseas, since I assume that they speculate that you won’t be a returning guest, so they don’t have to treat you like you would expect for such a property. Here what’s happened to us. We booked a room, were charged in advance accordingly to their policies. As we checked-in, we were informed that they will be doing some roadwork in front of our casita the next morning. We thought, great, the noice and smell we experienced as we arrived would be lingering (they were doing the road going to the resort). But we hoped to be out for breakfast at 9 am so that the disruption would be nominal. With the turndown we received a letter which stated again the roadwork beginning at 9 am. Now it comes: we were woken up by a loud noise at 7 am. We thought that it was garbage collection. No, it was the roadwork at 7 am instead of 9 am in full force!!!! Since we were awaken, we decided to have a coffee on our terrace but it was so loud that we retreated inside. As I called the reception to ask what was going on, I was told by Sheryl that they began earlier to be done earlier!?! We booked a room at a spa hotel and not at an airport. We didn’t want to be woken up by roadwork at 7 am, especially as they were planned at 9 am, a much convenient time. Except a frosty apology, no compensation offered. She told us that she would put a note if they can make something but nothing occurred as we noticed during our checkout, which was handled again by Sheryl. I don’t want to judge if the roadwork was necessarily at this particular time but the resort didn’t seem to be full at time, so that they could have either put us directly in another room or asked us if another room would be convenient. No, like I said they probably assumed that we won’t visit regularly, so why bother. We also noticed that the service was friendlier for members of the club. But the service wasn’t the low point of our stay but the roadwork at 7 am. Without notice. They could have informed us earlier, so that we might have chosen to cancel our reservation. Instead they probably thought, why lose money with guest from overseas!?! We received twice an email to fill a satisfaction form. I waited a couple of days to fill the questionnaire to see if it was the new hospitality standard and to calm down but fortunately it’s not the new standard, it was the policy of this resort. They even have reacted to my comments yet. For a night at 1.600$, it’s outrageous.

Why is this hotel so expensive?. I have never actually stayed here but just saw $3199 dollars just for 2 nights. Who could even afford that much to stay there?. There are lots of other comfortable, clean, affordable, safe and simple resorts nearby to stay in.

We stayed at Rancho Valencia in July and we had a wonderful time! Don’t look any further this place is a DREAM. The property is absolutely stunning and pristine, the service was impeccable, they are beyond dog friendly, my fur friend was dialed in with all the amenities in our room and they have a special dog menu at their restaurant. (Sophie my franchise had a bed for her at dinner,so spoiled). We dined on property both nights and we thought the food was delicious and lots of options to choose from. We really enjoyed playing tennis at the club their facilities is really clean and super organized. The rooms are all very large suites we had a full living room, very large bathroom, shower & tub and a gorgeous courtyard. I can’t forget how incredible our experience was with their brand new state of the art spa & pool. This is by far the most luxurious property in North San Diego and they go the extra mile to make you feel special & spoiled. I can’t wait to go back! If you get a chance to stay at Rancho you will not be disappointed.

Surprise, surprise-a wonderful birthday weekend. Everything was perfect!! Room, the food,the staff, the welcoming wine and cheese and most important that laid back feeling. Walked around the grounds, loved visiting the garden. would definitely go back

Nice place, a little noisy as we were near the pool

I was so looking forward to my time at Rancho Valencia to partake in some self care, exercise and relaxation. The room was beautiful and well maintained. Plenty of snacks and drinks were on offer,, and there is no doubt the orange juice is fantastic! The grounds are beautiful, and most of the staff was lovely. However, those are the only compliments I can offer. The problems began not long after my arrIval. I proceeded to the bar to get a drink,and there was another couple in the bar enjoying their drink. I waited about 15 minutes, but nobody showed up. I finally walked outside, and found the bar staff coming around the corner. They told me that they had been in a meeting-during business hours? Another gentleman corrected him saying, "you know there was no meeting". This person worked at the hotel as well. There was also nobody in the store. She later explained that she simply needed to us the restroom, which I understand. The next morning, I had signed up for an exercise class. I showed up to the fitness center, only to be told that the class was not there, but at the basketball court, but unfortunately it had been cancelled. I questioned not being notified, and then I checked my text. It was cancelled 4 minutes prior to the start. I had not checked my phone during that time. My main problem was the fact that the qr code was not working in the room. The classes were wrong on the website, the qr code did not work, so the only way to get the correct class times was to actually go to the spa and pick up a printed copy. This was the same with the room service menu, which I utilized my whole trip. The in room dining staffl were lovely! The next day, I was also signed up the the trx class. I asked the valet where the class was, and he had no idea-he sent me back to the fitness center! On the map, it just says outdoor sports, not basketball court. This is a 5 star hotel, and the valet had no idea where the class was? I have to mention, they did provide me with a private training class to make up for the loss. I reported my problems to Sheryl and the new assistant manager upon check out. The printer was not working so I was not able to see my bill upon departure. I was very surprised i was not contacted by the general manager during all of this, and i was assured upon check out someone would be in touch. I did not ask for anything, but it would have been nice for someone to at least acknowledge the lack of care to my trip!

I had my bachelorette party on the property and we had a wonderful time. Our room was very large and beautiful, with a private patio and full complimentary minibar. We loved the morning yoga class, and enjoyed the adult pool area as well. The property is a bit of a drive into downtown San Diego but it’s a beautiful retreat. Would highly recommend!