호텔 레스토랑 에르브프린츠(Hotel-Restaurant Erbprinz)

Had a great stay for the second time already with big rooms and a great pool and Spa area. only issue was that the bedroom didn't have Windows and no one informed about that before. Also there were a few teenagers taking pictures in the pool area and the person on attendance didn't do anything about it.

Der Spabereich war sehr schön und auch sehr freundliche Mitarbeiter. Das Frühstücksbuffet war außergewöhnlich bestückt, und es gab genug Plätze. Leider wirkte die Servicekraft im Frühstücksraum etwas gehetzt und hat ihre eigenen Vorstellungen davon, wer sich wohin setzen sollte, damit ihre Wege möglichst kurz bleiben. Menschlich verständlich, aber in so einem Haus bei dem Service nicht ganz so glücklich.

方便快捷，性價比高

Hotel: Excellent Restaurant: Good The hotel was a wonderful surprise for such a small town- amazing staff, sauna/pool facilities, rooms, and staff. I stayed in an updated room, but saw others which were more traditional but also charming. Overall, the building is beautiful and the proximity to the old town in Ettlingen is wonderful. The Restaurant has a Michelin star, but after dining there, I was a bit surprised. The food was mixed, some items amazing, others leaving something to be desired. My biggest issue with our meal was the male waiter we had being extremely rude to a foreign colleague of mine for asking for a non-alcoholic beverage and asking about specific menu items to stay within his dietary restrictions. He openly mocked him for both, and scolded him for looking at the menu while he was speaking. Overall, it soured the rest of the meal, but the food review is still accurate. I understand we all were speaking English (almost all of us natively spoke a different language), but the flat out ridicule was completely uncalled for.

The one Michelin Star restaurant serves food at the quality of fake necklace at the price of a real one. The truffle on the Rossini steak tasted burned and not all of truffles. The bouillabaisse was tasteless. I had rarely a worse pride to quality experience. Maybe with the exception or the Cipriani in Abu Dhabi. There was no love for the food and I was the only guest. A truly sad story and please avoid the amateurish cooking for a first class price .

Had a junior suite that smelled terribly. Explanation from the reception: yes, that is probably due to the bar where smokers are allowed or it could be the broken air conditioning system. At 10 p.m.we received a new room, a far cheaper 'doppelzimmer', where half of the lights did not work and the interior door did not close. Several drunk guests were staggering through the hallways which gave a very unsafe feeling. Unbelievable but this hotel allows smoking in the open bar, which means that half the hotel stinks of cigarette and cigar smoke. They advertise with 'view on the beautiful castle and the old town' but from our window we only saw a train station and dirty courtyard although we asked for the view on the castle... When checking out they presented us the bill: we had to pay for the junior suite! After much discussion, the price was reduced slightly: we agreed with the little reduction (not conform the website nor ***********) because we still had a long travel ahead and were more than tired of this discussion after a bad evening and night in this hotel. It's scandalous that this hotel dares to call itself a 5* hotel.

Very nice old place. The food was excellent with a good breakfast buffet. The staff was professional and helpful. Parking is available but we came by train. The stop is about 100 meters from the hotel. The restaurant food is expensive but worth it.

If you want to eat dinner at the hotel you have to make reservations way ahead of time. Being a hotel guest doesn't necessarily give you access to the restaurant, had to go elsewhere each night. Staff is not friendly

Pretty expensive. Smells cigars all over the place. Really good breakfast but not cheap, difficult to find parking slots... Pool and Sauna included which is a plus. Waiting pretty long for checkout or parking ticket. Réservation does not always match.