아시엔다 모텔(Hacienda Motel)

I work with homeless and working poor households. Immediately after I booked this room with ******* I received a text message from the hotel stating that I needed to give them a $50 deposit. Right after that I received another text saying that I could not use my credit card (third party?). I called the hotel and asked what I should do. I was told to cancel the room through *******. I immediately contacted ******* through their chat app. After over an hour with no resolution I asked to speak with a supervisor and was called by Jeff. He stated that he would reach out to the hotel via email since they could not reach anyone by phone which seemed odd since I had spoken to them earlier. Jeff also stated that he or an associate would call me the next day. No one called and I then received an email 2days later in the late evening that stated there as nothing they could do. Now our foundation is out over $400. We have spent over $39,000 with ******* since February 2021. I have been booking rooms since then and have never had this problem before. 0 stars for hotel and *******.

Happy to say that my stay at this property was excellent, starting with the Innkeeper’s warm reception (with a complimentary bottled water and snack), and a quite comfortable room. The “architectural design and vintage” of the motel property may be lacking, yet that’s a simple sacrifice for a great night’s sleep!

I enjoyed my stay and I told my friends at the workshop that they might want to stay there at the next event.

Nothing fancy. No thrills typeof place, but It served the purpose for what I needed it for.

This is a little mom and pop type place and I discovered after checking in that they want a $50 CASH deposit. No... you can't put it on a credit card. They want $50 in cash that they give you back when you check out. I had to tap on the glass and wake someone up to get my money back when I checked out early in the morning. Oh... and they hand you a TV remote when you check in. I guess they can't leave those in the rooms.

Its not the Ritz Carlton but its clean, the staff is great and the price is right.

They should really not charge a deposit

This motel is terrible not clean All towels are very dirty it’s been used stains and yellowest spots everywhere even 1 towel it’s totally not a color white it’s look like someone wiped to clean the floor or countertops I’m glad that I have my own inside my luggage, only my husband used from the motel bathroom Also my brother and his father stay at this motel they are so regrets for staying there. No hot water for me to shower and washing my hair it’s too cold for me. I used to a hot shower I am very Disappointed This motel I don’t recommend to anyone of my families and friends for future stays

Sheets does not look clean its not pure white. Towels are the same looks very old. Looks like they are washed properly.