더 그램피언 호텔(Grampian Hotel)

Arrived 1 hour before check-in thinking we could have lunch before going to check out town. Everything in darkness, no-one around to welcome us. Looks like hotel has been taken over by the Indian/nepalese restaurant attached to it. Cant fault the decor, everything new in room. Unfortunately door to bathroom squeaks terribly, no hot water. Sensor on hand basin for water so very awkward to use. No plug near kettle. No wardrobe only 3 hangers on hooks onto wall above sofa. Bar closes between 9-10pm at night. No banter or chat from staff at all.

We loved our stay, very hospitable staff and our meal at the hotel was authentic Indian fare. Would thoroughly recommend this place.

Room 17. Bathroom needs to be upgraded, shower space is extremely small. There was a constant loud noise in the bathroom wall behind the mirror, to which we found a section of wall behind this mirror to be missing. Pipes etc exposed.

The staff are very nice and helpful, the issue is there are so few of them. We never saw more than two members of staff and the poor staff member who was on himself at breakfast, cooked, served, cleaned tables and dealt with checkouts.

Lack of customer service was unbelievable!! Did not feel safe there. No amenities. Dark and dreary.

Decent sized room, comfy bed. Room is dark, plug socket didn't work, breakfast is below average standard.

Nice hotel, friendly staff, rooms adequate if a little small. My only gripe was breakfast, though everything was good felt a bit rushed, hot food was delivered before we were finished our cereal. Saying that would stay again, would request they hold breakfast till ready for it. Don’t know normal price for this hotel, but as we were there the weekend of rewind feel £218 for one night is exceedingly over priced for what we got. For that price expect 5 star treatment.

It was very obvious the hotel had recently carried out an upgrade of the rooms. They presented very well, in particular the bathrooms. Only issue was no safety bars on the wall where shower is over bath. Also as for room not on main road as no double glazing and also offered ear plugs at check-in.

Hotel is in need of a refurb. Poor finishings, scrached walls, uneven flooring. Trucks would pass on the road and the room would shake. Breakfast poor as I can do a better job at home.