더 클랜 테리갈(The Clan Terrigal)

Attractive appearance to this hotel in a nice location on the Lagoon at Terrigal. Clean and comfortable but in need of serious maintenance to some of the outdoor posts and handrails that are suffering Sea weather exposure. Sliding flyscreen door falling apart from corrosion. Quite a lot of traffic noise at peak hours. Guest laundry provided. Our stay included a good breakfast.

Do not stay here!! This property needs urgent attention and is not fit for purpose. We booked for five adults and two kids only to be told there were many people. So what?! It sleeps that many, and we booked, honestly. There is only cutlery and towels for six—champagne glasses for two. The air conditioner does not work. The fan in the bedroom does not work. The cold water tap in the shower does not work. The blinds are broken. The shower leaks all over the floor and is dangerous. Silicone and grates are black and mouldy. Dirty flooring, and poor cleaning. Old furniture in wardrobes. The bedding was dirty and stained. Laundry is a dumping point for broken white goods. The furniture and appliances are dated and minimal (take your cassettes). Carpets weren'tt vacuumed and stained with gum. The dust on the furniture was disgusting. We arrived after the first family and were given a second key, no questions asked. Incredibly noisy on a busy road. Needs urgent maintenance. We hated staying here, and if this is the last place available, sleep in your car.

The staff were lovely & friendly. The brekky & coffee was amazing. Really nice spot right on the water. Walk to the ocean & across to town. Will stay again. The staff went above & beyond to make sure our room was ready a bit earlier for us.. We really appreciated it.. 🙂

A perfect location with great access to the beach. The only criticism I have is being woken up every morning by housekeeping. I like a sleep in on holidays and there was no Do Not Disturb sign to be found. And please do not open my door!

Location is fantastic and house had plenty of space though needs a refurb and a few more bowls & glasses. And a deep clean. But otherwise is a great set up for a family. Plenty of clean towels and beds were comfortable.

Stayed here with mum almost a week; loved it, really romantic place in front of the lake, and management are nice. Breakfast was awesome - lovely English tea and best Belgian waffles ever. Thanks muchly.

I was part of a group of 60 women holding our State Conference at The Clan. Everything was professionally run, nothing was a bother to the staff. All the staff were truly wonderful and very helpful. The food was delicious and of course the ambience was incredible. Couldn't recommend The Clan highly enough. We had the best time.

Hotel is nice little old style building right on the waters edge, tasty breakfast included in the hotel restaurant (lots of people seem to just come here for the meals only). Staff are really friendly and helpful. This is my 2nd stay and I will be back again for sure.

Booked to stay one night at The Clan for an early Father’s Day weekend as my partner loves fishing and I prefer to fish from the balcony with a wine. Perfect location, we stayed in a lake view room with the lake just a stone throw away. Short 5 minute walk to the beach where my partner and son was fishing. The room itself isn’t bad, the bathroom was old but it was ok. The service from the reception staff at the hotel and the restaurant was what makes this place worth the stay. The food and the coffee at the cafe was amazing and was free with the room. I would stay here again, wish we stayed for longer.