Arrived to be given a weak greeting, then our keys to our room. No help carrying bags up the stairs, went to the room and it wouldn’t open. So I went down many stairs to reception and the young girl went upstairs, getting lost as she had no clue where the room was. Finally she opened the door let me in and there was someone’s bags still there. So back downstairs again this time she carried the bags. Given another room and the wonderful Kofi took me and my husband to the room, only to find someone’s bags still in the room. Yes 3 rooms later we were in a upgraded suite and a bottle of bubbly. We booked our dinner about a month ago to the in house restaurant LeCru. Only to find that we were along with other guests delegated to a empty ballroom on tables to big for 4. The food took an hour in between and was Luke warm. The only person I feel should be head of customer service was Kofi! He helped so Much and delivered unlike the 3 women ok the front desk.
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