러프 언 리조트

Fantastic hotel, we will definitely come back again. Beautiful surroundings

We had a lovey overnight stay for a wedding. The hotel staff were brilliant and the surroundings are stunning.

Deeply disappointing for the price paid. ROOM 1) Fecal matter on toilet seat. We were greeted to our lake view room by fecal matter on the toilet seat. This is wholly inexcusable at any price point. To the hotel’s credit, they sent up a bottle of champagne when they came to sort the room out…the only issue being that we do not drink. Upon checkout we advised the receptionist that we had left the bottle untouched and that they could collect it. They then very kindly asked us for our email address so that they could contact us in the future. 2) The heat. The room was unbearably hot. There is no AC in the room. The duvets were also extremely dense which compounded our discomfort. 3) The insects. Despite keeping the window closed there were many files and insects. BREAKFAST We paid for breakfast when we made our booking; a fact confirmed by the front desk when we checked in. The first morning of our stay we lined up to have breakfast and were initially told that our name was not on the list. This first process took around five minutes. A second staff member came and consulted another list. Whilst the second staff member was reviewing another list the first staff member loudly proclaimed “they have unfortunately not paid for breakfast”. This was deeply embarrassing as it was heard by the very long queue behind us. The second staff member (after some searching for another few minutes) found our name on another list. We never received an apology from the first staff member.

Great stay Lovely stay, the hotel room was great and very comfortable, overlooking the golf course. The grounds are great for walking and nice bar and outside area for relaxing. My wife enjoyed the spa and I loved the golf course

Business trip Super hotel and setting but £24 i paid for breakfast, no eggs available right away so I ordered 2 poached - I finished my breakfast and still no sign of the eggs 20 mins later.. even though i asked twice about them

A beautiful stay for myself and my 1 year old. The staff were incredible, so friendly, so helpful and even remembered my son’s name the next morning on check out which was really lovely! Housekeeping were all smiles and their work in the rooms is fantastic! What would be amazing is if they had a child play park outdoors because the scenery is stunning! Beautiful walks and just peaceful! Special mention to concierge Neal who went the extra mile for myself and my son with luggage, showing me around the hotel and the walks available on the map. Really took the time! Such a pleasant gentleman and a credit to the hotel! Cannot wait to come back! Thank you to all!