더 세타이 씨 오브 갈릴리(The Setai Sea of Galilee)

Setting is beautiful…. That being said the service was absolutely horrendous. . Check just demanded passport , no pleasantries or information related to hotel. . A cart takes you to the room , driver / bellboy didn’t even offer to bring luggage to the room, he just dumped luggage and left. . Spa is a whole story , but in short treatment rooms open right up to public area. No robes, towels , slippers offered. If you as they do have lockers. Wouldn’t allow us to put treatments on our room. Same as other staff … no information offered zero customer service. . Pool - no one man’s a towel or lounge chair area. We found a waiter and he said there are no more lounge chair covers available. Looks like they lay them out in the morning and leave form there. Waited a half hour for a menu and then no one returned to take an order. On the way out we asked the serve what was going on …. He said better to get a drink in the lounge. . We head to the lounge, sever openly yawn upon our order ( simple straight forward glass of wine and salad). Asked for olives three times and they came out 45 min later. . Morning breakfast coffee was served in cheap disposable cups. ( keep in mind rooms were close to $800 a night ). . Decided to sit in our balcony and juts relax there. Within 5 minutes the cleaner for the room next door threw buckets of water on the half wall that divides the rooms. I got covered in dirty ( sponga) water. . Maintenance Is terrible.

The hotel was excellent! Ghadeer who works at the reception was extremely professional and nice. She helped get us checked in early and made us feel at home. Thank you!

Horrible experience with Setai , it was 105 degrees outside and the air conditioning in our room did not work I asked the maintenance to fix it while I’m at the pool they said they fixed it but when i came back to the room it was like a stove inside the room , ask them to fix it 4 times and they was not able to do so, on the top of that the shower was blockage and the water got into the entire room when we took a shower. When we finally wanted to leave the room we asked for transportation to the reception to do the check in and we waited 40 min but no one showed up so me and my pregnant wife had to walk 10 min in the heat to get there so we can finally finish with this nightmare .

We had a wonderful stay at The Setai. During our stay, the chef, Tzvi, was very welcoming and made our stay even better. I really appreciated Tsvi’s hospitality- he made sure we were enjoying our stay and it was great to see how passionate he was about his work. His food and service were top-notch and I would definitely visit the hotel again!

The entire Staff was incredible, the life Gaurd Shemon wqs always going the extra mile. Tzvika the chef and his staff was always very friendly and accommodating. Eli, Nur, Sahar, And all the manawas always there to ask if we need anything. Will come back again and again

Disappointed with the check in and staff service. Unprofessional and rude staff.

Don’t go if you want peace and quiet. The hotel is noisy and disrespectful for people who are coming for quiet time with themselves. Overpriced

The private pools and jacuzzis aren't that private. I was gaslit about an "upgrade" from a private pool to a jacuzzi.

This hotel needs good management. The grounds are shabby and the rooms Are clean but worn. The staff never smiles. We had to tell a manager to clear some tables for others to sit. Not we’ll run.